Temporary Switchboard Operator (M/F) 1 Year

About the job

Our client: A major player in the luxury sector.

Job Description

Your main mission will be to ensure, throughout the day, the reception and direction of calls from around the world, guaranteeing a professional, warm telephone welcome and a high-quality service.

• Answer incoming internal and external calls, mainly in French and English, respecting the company’s standards
• Handle a sustained volume of international calls throughout the day, maintaining consistent service quality
• Quickly identify callers and understand their requests in order to direct them to the correct contact or department
• Transfer calls and announce them beforehand when procedures require it
• Provide callers with information within the authorised scope
• Take precise and complete messages, then promptly forward them to the relevant persons
• Manage call holding, simultaneous calls, and priority requests efficiently and courteously
• Keep internal directories, transfer instructions, and tracking tools up to date
• Report technical incidents or difficulties in call routing
• Ensure compliance with confidentiality requirements and contribute to conveying a positive image of the company in every interaction

Profile

• Training in commerce, hospitality, customer relations, or equivalent qualification
• Confirmed professional experience of more than 3 years as a switchboard operator, within a telephone exchange or in a role involving sustained call management
• Excellent command of French and a very good level of English, enabling smooth daily telephone exchanges with international contacts; any other language is an asset
• Good command of common office tools and ease with telephony systems and digital directories
• Residence in Switzerland

Required Qualities

• Excellent sense of service and ease in telephone relations
• Clear speech, warm and professional tone, and strong listening skills
• Responsiveness and ability to manage a sustained flow of calls while respecting priorities
• Patience, self-control, and courtesy, including during difficult exchanges
• Rigour in taking messages and absolute discretion in handling information
• Ability to maintain attention and consistent quality of welcome throughout the day
• Organisational skills, autonomy, and team spirit

Temporary 1 year position to be filled as soon as possible