CSS
Root, Vennes oder Lugano / hybrid
Specialist in Planning & Control KSC 80-100%
- 17 August 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- 6037 Root, Vennes oder Lugano / hybrid
About the job
Hello
Future.
We at CSS are health partners for 1.7 million insured persons. And perhaps soon your partner for your professional future? We would be delighted.
You and your five colleagues in planning and control ensure that everything runs smoothly in our Customer Service Centre (KSC). There is always a lot going on here. You have to be able to rely on each other and function well as a team. Do you also perform at your best when things get really busy? Then you fit in with us.
Future.
We at CSS are health partners for 1.7 million insured persons. And perhaps soon your partner for your professional future? We would be delighted.
You and your five colleagues in planning and control ensure that everything runs smoothly in our Customer Service Centre (KSC). There is always a lot going on here. You have to be able to rely on each other and function well as a team. Do you also perform at your best when things get really busy? Then you fit in with us.
Specialist in Planning & Control KSC 80-100%
This is what your everyday work looks like
- At the heart of it: As a specialist, you are responsible for personnel deployment planning as well as for control in intraday management and ensure the performance and scalability of the KSC.
- You help to plan personnel requirements for the future and ensure that you stay in contact with the various departments in case of deviations.
- Developing and implementing concepts for optimal planning and control of customer contact across all important channels is part of your area of responsibility.
- By analysing data and always thinking one step ahead, you identify opportunities and challenges and contribute to the planning, control and digital development of the KSC.
- You provide advice and support to managers in day-to-day business – on all questions regarding personnel deployment planning and contact control.
This is what you bring with you
- First and foremost: You enjoy working analytically and conceptually. You take pleasure in working service-oriented and carefully and inspire others with your helpful nature.
- You have professional experience in personnel deployment planning (WFM) or intraday management to master the exciting tasks in the Customer Service Centre.
- You have completed vocational training in the commercial field and further training in business administration or have a university degree.
- Ideally, you are familiar with telephony systems (Cisco, Avaya etc.) and planning software (Plano, Genesys, Calabrio etc.) or have a strong interest in learning about them. However, you use MS Office programmes without any problems.
- You are flexible and open to keeping pace with the rapidly changing industry.
- Your command of German is stylistically confident. In addition, you have good knowledge of French.
Good reasons - typical CSS
- Work flexibly: Adjust your work annually to your lifestyle – with part-time options and other flexible models such as home office and more.
- Enjoy your wallet: Benefits such as bonuses, Reka, discounted health insurance premiums and others that can quickly add up to several thousand a year.
- Choose your holiday model: 5 or 6 weeks of holiday? Your decision. Accordingly, you work 41 or 42 hours per week.
- Further your education: We appreciate it when you continue your education internally or externally and support generously with time and money.
- Stay fit: Ergonomic workplaces, promotion of mental well-being and many other offers around your health.
- Get involved socially: Life is good to you? Then share your good fortune with others and broaden your horizons alone or as a team.
Contact
Questions about the position for your manager?
Fabian Wirz is there for you.
058 277 27 02
Questions about the application process?
Kevin Kisungu is there for you.
058 277 46 59
We fill this position without external recruitment agencies.
