Concordia
Luzern
Head of Support myCONCORDIA, 80–100 %
- 05 October 2026
- 80 – 100%
- Permanent position
- German (Fluent), French (Intermediate)
About the job
Why CONCORDIA
As a health expert, CONCORDIA is committed to a working environment where employees feel comfortable and can realise their potential. It is characterised by varied tasks, diverse teams, and a family-like atmosphere. Furthermore, we motivate our employees to develop and progress. People who enjoy their work and want to advance professionally will find what they are looking for with us: jobs that are 100% healthy.
Patrick Dreier
HR Consultant
As a health expert, CONCORDIA is committed to a working environment where employees feel comfortable and can realise their potential. It is characterised by varied tasks, diverse teams, and a family-like atmosphere. Furthermore, we motivate our employees to develop and progress. People who enjoy their work and want to advance professionally will find what they are looking for with us: jobs that are 100% healthy.
myCONCORDIA is CONCORDIA's digital customer portal, accessible both via browser and mobile app. Any questions about it, whether from insured persons or employees, go directly to the support team. If you love service-oriented customer care, are a language talent, and have no reservations about IT topics, you are exactly right in our team.
Head of Support myCONCORDIA, 80–100 %
What to expect
- You lead an experienced, trilingual team (DE/FR/IT) of seven people, including deployment planning, process design, and employee development.
- Furthermore, you work operationally within the team, i.e., you support our insured persons in using myCONCORDIA and receive not only questions but also ideas, praise, and criticism. You communicate both orally and in writing.
- You ensure professional, solution- and customer-oriented handling of demanding customer concerns. In case of technical errors, you create a corresponding ticket and forward it to the development team for resolution.
- With new features of myCONCORDIA, you support the development team in feature design and testing. This way, you experience the development up close.
What you bring
- You have a commercial education or other professional experience in customer service and have already gained experience in team leadership.
- We expect a confident oral and written expression in German and French. Knowledge of Italian and English is an additional plus.
- You find working with digital tools easy and enjoyable.
- A strong service orientation is a matter of course for you.
- You think in a networked and solution-oriented way and can recognise connections between customer concerns, internal processes, and technical developments.
- Teamwork, communication skills, and resilience complete your profile.
Your benefits
- Full salary during 14 weeks of maternity leave. Additional contributions to child and education allowances. Up to 90% cost coverage for external childcare.
- We offer you an extremely attractive, secure pension fund with above-average employer contributions and generous benefits.
- You and your family benefit from reduced health insurance premiums.
- You receive a commission if you recruit new employees for CONCORDIA.
- Your recovery is important to us: enjoy at least five weeks of holiday per year.
- We value long-term collaboration. From five years of service, you regularly receive a long-service gift: holiday or a bonus.
Your workplace
Bundesplatz 15
6002
Lucerne
Your next step
Do you have further questions about this position?
Silvan De Simoni, Head of Customer Platform, phone +41 41 228 05 60, will be happy to assist you.
Patrick looks forward to your application.
For filling this position, we only consider direct applications.
Patrick Dreier
HR Consultant
