Lenzburg
IT Service Manager - Network & Datacentre (m/f/d)
- 01 October 2026
- 80 – 100%
- Permanent position
- German (Fluent), English (Intermediate)
- 5600 Lenzburg
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
IT Service Manager - Network & Datacentre (m/f/d)
How do you secure critical infrastructures in an increasingly connected world? Our Rocken partner is the leading competence centre for safety-critical OT communication solutions. The company develops and maintains digital infrastructures for system-relevant organisations - with the highest demands on quality and reliability. The focus is on cyber security and connectivity in the operational technology environment. Complex challenges are solved here with deep technological know-how and a partnership mindset. The corporate culture is characterised by responsibility, technical excellence and a genuine understanding of customer needs. Ready to work at the interface of security and innovation? Then we look forward to connecting you with our Rocken partner.Role:
Stable IT services require more than functioning technology: clear responsibilities, transparent communication and consistent management throughout the entire service lifecycle are crucial. In this role, you connect customer requirements with internal operations and engineering teams and ensure that demanding infrastructure services are delivered reliably and transparently.
Responsibilities:
You take over the end-to-end management of connectivity and datacentre services.
You ensure compliance with defined SLAs and derive concrete improvement measures from KPIs.
You accompany customers from technical and organisational introduction to stable regular operation.
You coordinate onboarding processes and ensure that technical, contractual and organisational requirements are considered.
You establish regular service review meetings and prepare relevant information for customers and management.
You maintain risk logs, track open issues and coordinate necessary measures.
You work closely with network engineering, security, datacentre and network operations as well as sales/KAM.
You identify weaknesses in processes and drive the development of processes and tools forward.
You ensure structured communication during escalations and coordinate the involved parties.
Qualifications:
You bring experience in service delivery management, service management or IT project management.
You know the requirements for operating IT infrastructures and ideally have contact points with network and datacentre services.
You understand WAN/LAN, routing, switching and security on a technical level.
You have experience with ITIL, SLA structures, KPI management or service governance.
You can connect technical and organisational topics and communicate them clearly.
You present yourself confidently to customers and keep an overview even with several parallel topics.
You work in a structured, solution-oriented and pragmatic manner.
You have fluent German skills and good English skills.
Benefits:
- Flexible working hours
- Market- and performance-based salaries
- Free fruit and drinks
- Canteen, meal allowances and discounts
- Attractive employee discounts
- Home office
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Lenzburg
Contact
Marco Alvarado,
+41443852147
