Concordia
Luzern
Specialist Customer Service Pension, 100 %
- 05 September 2026
- 100%
- Permanent position
- German (Fluent)
About the job
Why CONCORDIA
As a health expert, CONCORDIA is committed to a working environment where employees feel comfortable and can fulfil themselves. It is characterised by varied tasks, diverse teams, and a family-like atmosphere. In addition, we motivate our employees to develop further and progress. People who enjoy their work and want to advance professionally will find what they are looking for with us: jobs that are 100% healthy.
Patrick Dreier
HR Consultant
As a health expert, CONCORDIA is committed to a working environment where employees feel comfortable and can fulfil themselves. It is characterised by varied tasks, diverse teams, and a family-like atmosphere. In addition, we motivate our employees to develop further and progress. People who enjoy their work and want to advance professionally will find what they are looking for with us: jobs that are 100% healthy.
Our small but fine Life division at the headquarters in Lucerne combines in four teams the application review, contract administration, premium collection, and benefit payments in our private pension products. To strengthen our specialist customer service team, we are looking for a customer-oriented, committed, and motivated personality like you.
Specialist Customer Service Pension, 100 %
What to expect
- You independently handle all tasks related to contract administration (processing new applications including simple risk assessment and policy issuance through to contract changes and terminations).
- You provide written and telephone information to our insured persons and financial institutions.
- For our sales staff throughout Switzerland, you are the first point of contact for questions about our pension products and also advise them on the corresponding software application.
- You contribute to the optimisation of our business processes and the further development of customer documents; your flair for testing technical adjustments and new developments is also required here.
- Participation in projects and taking on special tasks enrich your professional everyday life.
What you bring
- A completed vocational training as a commercial clerk EFZ or as a customer dialogue specialist EFZ in the insurance environment is required.
- Ideally, you have already gained initial professional experience in the area of private or pension insurance (internal service).
- You think in a networked way, are curious, and like to work with quality awareness.
- Your French and possibly Italian skills go beyond school knowledge? Even better.
- We are committed, reliable, and live a positive team spirit – we expect the same from you.
Your benefits
- You have a 41-hour week and can work part-time or flexibly. For selected activities, you can regularly work from home.
- Full salary during 14 weeks of maternity leave. Additional contributions to child and education allowances. Up to 90% cost coverage for external childcare of your children.
- CONCORDIA supports internal and external further training. We accompany you individually in your career planning.
- CONCORDIA covers the salary deductions for loss of earnings insurance (illness and accident) and insures you generously.
- Your recovery is important to us: enjoy at least five weeks of holiday per year.
- We value long-term collaboration. After five years of service, you regularly receive a long-service gift: holiday or a bonus.
Your workplace
Hirschmattstrasse 25
6003
Lucerne
Your next step
Sandra Fernandez, Team Leader Customer Service Pension, phone +41 41 228 08 56, will be happy to assist you.
Patrick looks forward to your application.
For filling this position, we only consider direct applications.
Patrick Dreier
HR Consultant
