Basel

Customer Service Officer

Tasks

Responsibility for comprehensive handling of customer concerns: from receipt to final response (email, telephone, social media)
Close collaboration and coordination with various Coop departments (e.g. purchasing, quality assurance)
Conducting data analyses and controlling to continuously optimise our service
Active participation in exciting projects where your ideas are in demand

You have very good German language skills in spoken and written form – additional languages are an advantage
A commercial apprenticeship or a comparable qualification (e.g. Customer Dialogue Specialist)
You possess a strong ability for interconnected thinking
Your flexibility, resilience and communication skills make you a valuable support in the team

Benefits: Discount on the travel offer ITS Coop Travel, 5 times the number of Superpoints in the supermarket, up to 20% discount on various insurance services, up to 20% discount in all formats of the Coop Group, cheaper mobile and prepaid subscriptions at Coop Mobile
Employment conditions: Pension fund: 2/3 paid by Coop, attractive employment conditions and certified pay equality, collective labour agreement (CLA), loyalty bonuses
Working hours: 5 weeks holiday
Further training: Over 600 internal training courses, support for external education and training
Sustainability:
Communication:
Health:

COOP
Basel