Account Manager (80 - 100%)

About the job

As part of our Customer Success Team, you are a driving force in the further development of our existing customers. You understand their challenges, recognise opportunities, and bring the right solutions together with the right people. This way, you create real added value for our customers and actively contribute to the growth of Arcplace.

• You look after our existing customers and continuously develop relationships with the relevant contacts.
• You ensure that contracts are renewed on time and customer needs are identified early.
• You identify potential around our solution and service portfolio and develop concrete upselling opportunities from it.
• You understand the professional and technical challenges of your customers and develop suitable solution proposals.
• You are responsible for the sales process from requirements analysis through the offer and negotiation to closing.
• You keep an eye on opportunities, forecasts, and next steps and reliably maintain the relevant information in our CRM.
• You conduct customer appointments, present solution proposals, and continuously expand your customer relationships.

• You have already gained experience in customer service, sales, consulting, or a comparable role.
• You enjoy expanding existing customer relationships and recognise business potential without losing sight of the long-term partnership.
• You can communicate complex topics clearly, listen attentively, and win over the different contacts for your ideas.
• You work in a structured and reliable manner, take responsibility, and consistently follow through on sales opportunities to closing.
• You are interested in digitalisation and technology and are motivated to familiarise yourself with our solution portfolio.
• You are curious, eager to learn, and open to feedback. You appreciate the opportunity to develop professionally and personally.
• Training in business informatics, business administration, or a comparable field is an advantage. Practical experience with a strong IT affinity is also welcome.
• You communicate very well in German and English. Knowledge of French is an additional plus.

• Our collaboration is familial and future-oriented.
• With us, you quickly take on responsibility and act independently and proactively.
• Our hierarchies are flat and decision-making paths are short.
• We continuously adapt to changes in the industry and market; your ideas are welcome and can be implemented easily.
• We are flexible in work time arrangements: part-time models and home office are very common among our employees.
• Thanks to our broad orientation, there are also diverse and exciting development opportunities with us.

Our application process is fast, personal, and straightforward: we review your application together with the specialist department. If your application fits our desired profile, we arrange a virtual interview with you. If we mutually convince each other, we invite you in the next step to a personal meeting at our office premises, where you will meet your future team members.

In the meantime, follow our activities on  LinkedIn  and  Instagram .