Clerk IT Support (a)

Clerk IT Support (a)

50% | Lucerne | immediately or by arrangement

• You are the first point of contact for training companies and trainers regarding technical questions about our IT portals.
• By phone and email, you provide clear information, address individual concerns, and patiently guide callers to a suitable solution.
• You recognise recurring questions and concerns and bring insights from support to the responsible departments. This helps to continuously improve processes, instructions, and training materials.
• In the further development of our portals, you contribute the perspective of users and support releases, for example by testing new functions.
• If necessary, you also assist with administrative tasks, such as the electronic maintenance of apprenticeship contract data.

• You have completed commercial training and bring several years of professional experience.
• You work confidently and competently with MS Office, quickly familiarise yourself with new digital applications, and approach technical questions in a structured and solution-oriented manner.
• You enjoy exchanging with different people and find understandable words even for complex topics.
• When several concerns come up simultaneously, you keep an overview, work in a structured way, and set priorities without losing sight of quality.
• If you already have experience with vocational education topics, that is a plus.

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