yellowshark
Uster
Head of Customer Service
- 08 October 2026
- 100%
- Permanent position
- CHF 95 000 - 110 000 /year
- 8610 Uster
About the job
yellowshark AG focuses on the placement of permanent, long-term positions. Thanks to our cross-industry experience and versatile field of activity, we offer personalised advice, targeted candidate search, and ensure an optimal match between applicants and the job market. Our motto "Quality over Quantity" brings advantages for you as a specialist as well as for companies with special requirements.
- Analysis of KPIs and customer satisfaction
- Incorporation of customer feedback into internal processes and communication
- Analysis and identification of recurring problem patterns
- Handling escalations and promoting a positive customer experience
- Experience in service management or IT support
- Affinity for customer-oriented tasks
- Strong communication skills and organisational talent
- Very good German language skills, both spoken and written
Modern working environment with a respectful and open corporate culture
Short decision-making paths enable efficient and independent work
Diverse analysis opportunities to optimise operational control processes as well as opportunities for personal and professional development
Contemporary employment conditions and attractive benefits
Responsibilities
- Identifying and implementing optimisation potentials in customer service- Analysis of KPIs and customer satisfaction
- Incorporation of customer feedback into internal processes and communication
- Analysis and identification of recurring problem patterns
- Handling escalations and promoting a positive customer experience
Profile
- Degree in computer science, business, or a comparable field- Experience in service management or IT support
- Affinity for customer-oriented tasks
- Strong communication skills and organisational talent
- Very good German language skills, both spoken and written
Additional Information
At least 5 weeks of holidayModern working environment with a respectful and open corporate culture
Short decision-making paths enable efficient and independent work
Diverse analysis opportunities to optimise operational control processes as well as opportunities for personal and professional development
Contemporary employment conditions and attractive benefits
