Customer Service Assistant in Charge of Frequency Surveys in Career Transition

Move Switzerland with us.

Customer Service Assistant in Charge of Frequency Surveys in Career Transition

Lausanne

01.03.2027

50%

103987

What awaits you.

As a customer service assistant in charge of frequency surveys, you are in direct contact with travellers and seek to identify their travel habits. A varied and paid part-time (50%) four-month training awaits you, during which you will receive both theoretical and practical instruction. Our training sites are located in Olten and Zurich Altstetten. After successfully passing the exam concluding your training, you will work in a team and part-time (50%) and perform your role as a customer service assistant in charge of frequency surveys throughout Switzerland, starting and ending your shifts each time at the same training site. The Customer Service pathway offers interesting development opportunities such as training as a customer service assistant in charge of ticket inspection, lasting four months, or training as a customer service assistant, lasting eight months. As a customer service assistant in charge of frequency surveys, you contribute to our central goal: to inspire our customers. You consider irregular hours and team work an advantage to enjoy your free time while others work. With us, working nights and weekends entitles you to additional pay, for example CHF 16.- per hour for Sunday work. Time bonuses of 10 to 30% are granted for night work, giving you more free time. To learn about social benefits, such as free AG travel and discounted trips abroad (also for family), visit our website under Social Benefits. Learn more about this profession in the recording of the information session .

What you can move.

• As a customer service assistant in charge of frequency surveys, you are in direct contact with customers whom you accompany throughout their journey. You question passengers about their itinerary and tickets to analyse their travel behaviour.
• You enter the collected data on an electronic device.
• You inform customers about their journey, ensure their comfort, and manage passenger flows.
• In a very varied professional daily routine, you move Switzerland with different colleagues every day.
• Thanks to an extremely precise duty roster, you finish your work on time without having to perform other tasks or handle emails.

What you bring.

• You have a sense of communication, are open-minded, and stand out for your considerate attitude towards people and strong customer orientation. Thanks to your excellent communication skills and great conflict management ability, you contribute decisively to a positive customer experience.
• To successfully carry out tasks that are sometimes physically demanding, we rely on collaboration and team spirit.
• You have an affinity for numbers, quickly assimilate information, and stand out for a strong sense of responsibility. You work efficiently and precisely, master digital work tools, and are willing to work in a team.
• You have successfully completed a professional apprenticeship (at least two years) or hold a maturity certificate. Your motivation is more important to us than your background.
• You have very good knowledge of French (level C1) and are already able to express yourself in German. You are also willing to obtain at least a language diploma (level A2) in German within two years.
• During the application process, we will ask you for a current extract from the criminal record as well as from the debt enforcement and bankruptcy register (dated less than three months). This document can be ordered when invited to a personal interview.

Your salary and social benefits.

We have a fair and progressive salary system and actively commit to pay equality. Therefore, additional detailed information about the SBB salary system can be consulted transparently. This position falls under requirement level D and entitles you to a regional allowance of level 0. Learn more about salary and social benefits .

Here is a good way to start.

Your desire to move Switzerland with us is our greatest motivation. Therefore, we do not require a cover letter for this position. If you wish, you still have the option to write to us in our application tool.

We do not accept any applications from placement agencies for this position.

About the position

Blendi Berisha, Team Leader Customer Service Phone +41 512 81 68 65