Customer Service Specialist for Energy Data & Electricity Production

Energy, data, customers - you bring the threads together. Career changers welcome!

The energy world is becoming more complex: decentralised electricity production, photovoltaics, new regulatory requirements and increasing demands on data and processes. As a specialist in energy data & electricity production, you are the professional interface between electricity producers, installation companies and internal specialist departments. You handle demanding issues, analyse data and processes, and ensure that workflows and information interact correctly. You do not have to be an energy expert yet. What matters is your analytical thinking, your affinity for systems and your willingness to familiarise yourself with new topics.

What to expect

A versatile specialist role at the interface of energy, data, customers and digitalisation, with personal responsibility, scope for creativity and the opportunity to build up sound know-how in a future-oriented field.

• Handling demanding issues related to electricity production, feed-in and energy data
• Competent contact person for electricity producers, installation companies and internal specialist departments
• Analysis of data and processes as well as identifying and resolving discrepancies
• Working with various systems and ensuring high quality of master and metering data
• Engagement with topics such as guarantees of origin, Pronovo, smart metering and market communication
• Active participation in process optimisation and digitalisation projects

What you bring

• Commercial or technical basic training, ideally complemented by relevant further training or professional experience
• Experience with demanding customer, business or support processes
• High IT and system affinity as well as enjoyment in working with data
• Analytical, structured and independent working style
• Curiosity and thirst for knowledge: new topics and developments in the energy sector spark your interest and you enjoy continuously developing yourself
• Quick comprehension and interest in complex specialist topics
• Very good German skills, additional language skills are an advantage

Contact
Alessio Latino
Teamleader Contact Centre
+41 58 306 35 61

Ariane Lüscher
Chief Personnel Officer








Additional information
We address each other informally. So that you can experience this uncomplicated culture not only on your first day at work, we already communicate this way with you during the application process. Does that sound appealing to you? Then we are a good match! We look forward to your application.