Employee Digital Mailroom 100% (gn)

About the job

WE CONNECT THE PHYSICAL AND THE DIGITAL WORLD

SPS is a leading outsourcing provider for Business Process Services, innovative services in intelligent data management, and the hybrid working world. Swiss quality, combined with global presence, deep industry knowledge, and the latest technologies, make SPS a reliable partner for the transformation of companies.

With holistic end-to-end solutions, SPS supports companies in making their business processes more efficient, agile, and future-oriented. Over 8,500 employees and specialized partners serve customers in more than 20 countries – with a focus on the banking, insurance, and healthcare sectors.

YOUR TASKS

• Processing of physical and digital documents throughout the entire mailroom process (scanning, categorization, indexing, archiving) 
  Management and documentation of the archive
• Conducting research and handling customer inquiries in all national languages
• Ensuring order processing is on time, quality-compliant, and meets SLA requirements 
• Performing quality controls as well as maintaining statistics and time reports 
• Compliance with process guidelines, compliance policies, and data protection regulations 
• Supporting process optimizations and documenting workflows 
• Ensuring smooth operations including maintenance and simple servicing of the devices used 
• Close collaboration with internal interfaces (e.g., archive, couriers, other mailroom teams) 

YOUR PROFILE

• Completed commercial training (KV EFZ) or training in information & documentation 
• Initial experience in document management, microfilm archiving, or digital mailroom is an advantage 
• Good IT user skills (MS Office, databases, technical affinity) 
• Very good German skills (C1/C2), French skills (B1/B2) are an advantage, other languages welcome 
• Structured, precise, and independent working style 
• Strong quality awareness combined with efficient work 
• Team player with high service and customer orientation 
• Clean criminal record and register extract 

YOUR BENEFITS

• Exciting work environment at the interface of the physical and digital world 
• Collegial team and appreciative collaboration 
• A dynamic environment in a Swiss company with global structures 
• Flexible working hours 
• Participation in Reka checks as well as health care/fitness subscription 
• Subsidies for public transport subscriptions and free business half-fare card 
• Attractive employee discounts for many brands and products