Care Coordinator

Company Description

With solid expertise, the Genolier Clinic stands out for its experienced and qualified team and its state-of-the-art medical equipment.

The Genolier Clinic offers a wide range of services covering cardiology, neurology, oncology, orthopaedic surgery and plastic surgery. Furthermore, the clinic provides its patients with a broad range of services focused on prevention and rehabilitation, to promote their health and well-being.

The reputation of the Genolier Clinic is based on its excellent medical facilities and cutting-edge technologies. Among them, an ultra-modern diagnostic centre, a high-performance intensive care unit and an operating theatre equipped with the latest generation instruments and devices to ensure optimal quality care.

Job Description

Reception and patient relations

• Welcome patients with professionalism, kindness and discretion
• Inform and guide patients throughout their care pathway

Administrative management and organisation

• Plan and manage appointments by optimising schedules
• Update medical records in computer systems (EHR)
• Manage orders and stocks (medical equipment, consumables, supplies), liaising with suppliers and service needs
• Manage clinic staff allocations

Clinical assistance

• Prepare patients for consultations and examinations
• Assist healthcare professionals during medical procedures
• Perform certain technical care (vital signs measurement, blood sampling, injections, dressings; ECG according to skills)
• Ensure proper installation and comfort of patients
• Assist ICU nurses and the Nursing Management with administrative tasks

Coordination and communication

• Ensure liaison between patients, doctors, care teams and external partners
• Transmit necessary information for continuity of care
• Participate in coordinating patient pathways
• Act as a link between different clinic departments and Nursing Management

Billing and medical administrative management

• Participate in billing processes and file follow-up
• Ensure compliance of administrative documents

Quality, hygiene and safety

• Respect hygiene, safety rules and current protocols
• Ensure confidentiality of medical data
• Maintain a clean, organised and secure working environment

Qualifications

Education

• Nursing diploma or ASSC

Professional experience

• Previous experience in coordination or patient flow management is a plus

Languages

• Excellent command of French (spoken and written)
• Minimum B1 level in English required, allowing basic professional communication with patients and interlocutors

Technical skills

• Proficiency with computer tools (Excel, PowerPoint, planning tools, EHR)
• Knowledge of medical administrative procedures (appointment scheduling, file management, billing)
• Mastery of basic technical gestures (vital signs measurement, blood sampling, ECG, simple care, assistance with medical acts)
• Knowledge of hygiene, safety and confidentiality standards

Personal skills

• Excellent sense of welcome and patient service
• Empathy, kindness and active listening
• Rigour, organisation and priority management
• Ability to work in a multidisciplinary team
• Responsiveness and stress management in a dynamic environment
• Discretion and respect for medical confidentiality

Additional assets (bonus)

• Experience in Swiss hospital environment
• Knowledge of the Swiss healthcare system
• Ease in a high-activity environment
• Adaptability and autonomy

Additional Information

• Promote a working environment that encourages exchanges and collaboration in a spirit of participative management
• Offer a modern workspace conducive to providing quality services
• Regularly evaluate your skills and promote continuous training
• Define your professional objectives and support you in achieving them
• Offer competitive salary and social benefits as well as daily advantages as an employee

We pay great attention to the diversity of life paths of our collaborators. Our positions are open to both women and men.