System Engineer Customer Services (m/f/d) 100%

Ready to rock the IT support stage at somnitec?

With us, you are not just any supporter - you are a System Engineer Customer Services who loves variety: different customers, diverse systems, and varied support cases.

You bring your know-how from the IT service environment and ensure with your service mindset that our customers experience perfect IT performance.

Somnitec is not an ordinary IT company - we are a band of system engineers who together conquer the stage of customer satisfaction. Now all that’s missing is you as our next band member!

Your setlist in everyday IT support:

• 1st, 2nd & 3rd Level Support - you take requests by phone, remote or ticket system and deliver fast, sustainable solutions.
• Troubleshooting - hardware, software, network or printer: you find the fault and bring the groove back to the system.
• Monitoring & Performance - you detect disruptions early and keep our customer environments running before it becomes critical.
• Customer contact - your solo: clear, friendly communication directly with our customers and users.
• Service quality & SLAs - your beat is reliability: you keep your promises and deliver top quality.
• Documentation & knowledge transfer - what you play stays in the songbook: for the team, customers and sustainable solutions.
• Band spirit - collaboration, open communication and mutual appreciation are our backstage pass.

• Completed IT apprenticeship
• Mandatory several years of experience in the IT service environment (system house, service provider)
• Very good knowledge of Microsoft server/client applications as well as Windows, macOS or Linux
• Experience with networks, hardware and common applications
• Enjoyment of direct customer contact & the ability to explain complex IT clearly
• Language skills: fluent in German and English, French as a bonus track
• Driving licence category B
• Resilience, team spirit and the ability to keep several customer requests in rhythm simultaneously

• Flexible working hours with a 40-hour week and part-time options
• Up to 5 days per week location-independent work as well as home office or remote work from Switzerland possible
• Flexibility and willingness to work on-site 2-3 days per week by arrangement
• 25 days holiday per year (from age 40: 27 days / from age 50: 30 days)
•       13 paid public holidays and the possibility of additional unpaid leave
•       100% continued salary payment for 3 weeks paternity / 16 weeks maternity leave
•        State-of-the-art hardware and paid mobile phone subscription including contribution to smartphone
•        Above-average benefits in the pension fund with employer contribution 60% and employee contribution 40%
•        Private accident supplementary insurance
•        Coverage of costs for further training as well as 80% employment and 90% continued salary payment during training period
•        Free charging of your electric vehicle at the Gerlafingen site
•        Discounted access to fitness and physio centre offers
•        Brands for employees & benefits at work
•        Wellbeing@Work with Mario Kart Racing, Silent Room, table football, aperitifs and team events 
  
  You don’t just want to support systems, but inspire customers?
  Then grab your microphone - uh, your laptop - and become our next rockstar in customer IT support at Somnitec!

For this position, we only consider direct applications.