Winterthur
IT User Service and Support Specialist (m/f/d)
- 03 August 2026
- 80 – 100%
- Permanent position
- CHF 72 000 - 88 000 /year
- German (Native language), English (Intermediate)
- Winterthur
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to meet the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
IT User Service and Support Specialist (m/f/d)
Salary - CHF72,000 - 88,000Are you looking for an IT environment where your expertise really counts? Our Rocken partner offers IT services and managed solutions for demanding customers. This involves business-critical systems, professional service management, and customised solutions - without compromises on security. The scope of activities includes consulting, cloud management, and IT operations with a clear focus on customer proximity and technical excellence. Modular, proven concepts are implemented independently of manufacturers. Short paths, direct exchange, and real responsibility characterise the working day. In a manageable team, you make a big impact and work on projects that really matter. Ready to create IT solutions with added value in a dynamic environment? Our Rocken partner offers you exactly this opportunity.
Role:
In this role, you will dive deep into IT user service and ensure that users are optimally supported in their daily work. You will take on the acceptance, analysis, and resolution of faults and requests related to hardware and software, thus directly contributing to the high availability of IT workstations. You are responsible for clear documentation of requests and implemented solutions and ensure that recurring problems are addressed sustainably. You will work closely with experienced colleagues from whom you will learn and develop professionally step by step. Through your commitment, you contribute to the smooth functioning of IT operations and ensure users can rely on professional support.
Responsibilities:
- You support our customers by phone and via the ticketing system in 1st and 2nd level support.
- In this role, you analyse requests in a structured manner and contribute to sustainable improvements following the Kaizen principle.
- You manage modern cloud, on-premise, and hybrid environments such as M365, Windows Server, network, and VoIP.
- In this role, you take ownership of requests and always keep an overall view.
- You ensure that recurring problems are identified and permanently eliminated.
Qualifications:
- Completed IT training in system technology or comparable, solid professional experience.
- Broad technical understanding in the areas of network, Windows Server/endpoints, and Microsoft 365.
- Precise, structured working style with enthusiasm for methodically optimising processes.
- Strong service orientation, responsible personality, and enjoyment in contact with demanding customers.
- Fluent German at native speaker level as well as good English skills.
- Driving licence category B is an advantage.
Benefits:
- Interesting and varied tasks/projects: Support of modern cloud, on-premise, and hybrid environments (M365, Windows Server, network, VoIP)
- Open corporate culture: Open error culture according to the Kaizen principle
- Experienced and dynamic team: Service-oriented environment with close customer contact
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Winterthur
Contact
Buse Aslanvuran,
+41443852138
