Reception Clerk (50%)

About the job

Your Employer

Customer-oriented, reliable and quality-conscious: We owe our success to these strengths. As an integrated company, we take care of all concerns of our customers regarding electricity, telecommunications, gas, water, district heating, waste disposal, wastewater treatment and energy contracting – all in accordance with the promise "We offer comfort". Stadtwerk Winterthur offers attractive employment conditions and challenging tasks to its employees.

Your Tasks

Engage in this versatile hub function and act as the business card for Stadtwerk Winterthur. You can expect a responsible and independent area of responsibility:

• You welcome visitors, register them with the responsible department and assist them as needed.
• You operate the telephone switchboard of Stadtwerk Winterthur, provide competent information, forward calls to the responsible departments or take callback requests. In on-call and emergency situations, you forward the alert to the responsible departments and provide our customers and employees with the necessary information.
• You serve as the first point of contact for our customer service and debt collection customers (detailed clarifications are always handled by the respective department).
• Processing city reporter messages, emails and other administrative tasks also fall within your area of responsibility.
• Furthermore, you deputise for your colleagues in emergencies and during holiday absences up to 100%.
• Deputising for the Head of Reception.

Your Profile

• Commercial training and several years of relevant experience in a customer-oriented environment.
• Good IT skills (Windows, Word, Excel, Internet).
• You enjoy contact with people, are customer- and service-oriented, motivated, resilient and a team player. Your independent and reliable working style, discretion and social competence distinguish you.
• You remain calm despite many work interruptions and peak loads/multitasking.
• You are open to learning and taking on additional tasks.
• You are flexibly available for a morning or afternoon shift from Monday to Friday. The morning shift lasts from 08:00 to 12:30, the afternoon shift from 12:30 to 17:00, on Fridays from 12:30 to 16:00. There are no fixed working days. During your shift, you work alone at reception and hand over to your colleague or the on-call information after the shift ends.

What We Offer

• 5 weeks of holiday, an additional week from age 55.
• Interesting tasks in a committed team.
• Scope for creativity to contribute your own ideas accordingly.
• Versatile training opportunities.

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