IT Service Desk Agent
- 26 August 2026
- 80 – 100%
- Permanent position
- German (Fluent), English (Fluent)
- 9492 Eschen
About the job
Your Role:
Would you like to share responsibility for the smooth operation of our bank? As part of our Service Desk team, you ensure the ongoing IT operations in Liechtenstein, Switzerland, Austria, and Germany and support our employees with technical concerns.
Your tasks include:
Your education and experience:
Your working style:
Your team:
You work in a committed team that ensures the IT operations of the LLB Group. Together we ensure high availability of our systems and make a valuable contribution to successful collaboration across national borders.
Your perspective with us:
Look forward to a varied and responsible area of work in a dynamic banking environment. You will have the opportunity to continuously expand your expertise, actively contribute to the further development of our service processes, and be part of a collegial team with high expertise.
Would you like to share responsibility for the smooth operation of our bank? As part of our Service Desk team, you ensure the ongoing IT operations in Liechtenstein, Switzerland, Austria, and Germany and support our employees with technical concerns.
Your tasks include:
- Central contact person for telephone and written enquiries from our employees
- Prompt handling of incidents and service requests within the scope of 1st level support, including analysis, documentation, and follow-up of faults
- Participation in IT service management processes such as access, change, and problem management as well as service delivery management
- Close cooperation with specialist departments as well as internal and external IT partners to continuously improve and ensure stable IT operations
Your education and experience:
- Completed vocational training in an IT-related field as well as several years of experience in IT service desk, IT support, or service management
- Solid technical understanding and good knowledge in the areas of Windows, Microsoft 365, Intune/Mobile Devices, and email systems
- Ideally, you already have experience in professional leadership or in coordinating teams and projects and convince with organisational skills, a sense of responsibility, and leadership competence
Your working style:
- You keep a cool head even in hectic situations, act solution-oriented, and impress with a strong service orientation
- You work reliably and independently, communicate appropriately for the audience, and prioritise the concerns of our employees
- You act responsibly, present yourself confidently to various stakeholders, coordinate different interests purposefully, and after training also take on holiday and weekend duties (on-call service)
Your team:
You work in a committed team that ensures the IT operations of the LLB Group. Together we ensure high availability of our systems and make a valuable contribution to successful collaboration across national borders.
Your perspective with us:
Look forward to a varied and responsible area of work in a dynamic banking environment. You will have the opportunity to continuously expand your expertise, actively contribute to the further development of our service processes, and be part of a collegial team with high expertise.
