Sozialversicherungsanstalt des Kantons Zürich SVA
Zürich
10 hours ago
Customer Advisor Integration and Pension (80%-100%)
- 25 February 2026
- 80 – 100%
- Permanent position
- Zürich
Job summary
Join SVA Zürich as a Kundenberater/in for Eingliederung und Rente. Enjoy a meaningful role in a supportive work environment.
Tasks
- Guide IV clients through the integration process into the workforce.
- Collect necessary documents and liaise with relevant parties.
- Address complex legal questions with our legal department.
Skills
- Commercial or medical training, ideally with social insurance qualifications.
- Strong analytical thinking and decision-making abilities.
- Excellent communication and interpersonal skills.
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About the job
Customer Advisor Integration and Pension (80%-100%)
Many facets, great responsibility.
As a customer advisor, you accompany and support IV clients with potential for integration into the work process. This begins with a personal conversation to determine the current situation. Afterwards, you collect all missing documents and contact the treating doctors, employers, and other insurance providers.
You monitor how a person's integration potential and thus their entitlement to benefits develop. If there are uncertainties, you invite your colleagues from career counseling, integration counseling, job coaching, and the regional medical service to an interdisciplinary case discussion.
If an application can only be partially or not at all fulfilled, you explain to the customer how the decision was made. In your work, you also repeatedly encounter complex legal questions and contact our legal department for clarification.
You convince us both professionally and personally.
For this responsible role, you have a commercial education with profile M or E or a medical vocational training with a qualified commercial school diploma. You can especially impress us with a specialist certificate in social insurance or the willingness to obtain one. Work experience in a complex administrative role will greatly facilitate your entry with us.
In addition to your professional qualifications, you have a quick grasp and the ability to think in a networked way. You like to make decisions and communicate clearly. A dynamic work environment with plenty of scope for design is just to your taste, and you see constructive feedback as an opportunity for further development.
We not only demand but also offer a lot.
The SVA Zurich is the competence center for social insurance. It is one of the top employers in the canton and is within walking distance of Zurich main station. There are good reasons why our more than 1000 employees are above average satisfied: meaningful work, flexible working hours with home office, good social benefits, and an appreciative informal culture. Do you want to develop professionally and personally? Welcome to us!
Learn more about SVA Zurich at www.svazurich.ch/erleben.
Further information
Our HR specialist, Sonja Künzler, will be happy to provide you with further information, phone 044 448 82 92.
