yellowshark
Baden
Head of Customer Service Machinery Industry (m/f) 100%
- 18 September 2026
- 100%
- Permanent position
- CHF 95 000 - 125 000 /year
- 5400 Baden
About the job
You will take on the professional, organisational and operational management of customer service and, together with your team, ensure a professional and customer-oriented service. In doing so, you keep an eye on both internal processes and the concerns of our customers.
Leading and further developing the existing customer service team
Responsibility for efficient organisation and smooth processes in service
Ensuring a high level of customer orientation and professional support throughout the entire service process
Coordination and support in the deployment planning of service technicians
Checking and processing service reports as well as assessing the corresponding invoicing
Clarifying customer enquiries and taking responsibility for demanding customer cases
Close cooperation with technical, administrative and other internal departments
Continuous optimisation of service processes and ensuring reliable order processing
Requirements:
Completed technical training
Commercial further education or a comparable additional qualification
Several years of leadership experience in customer service or service as well as previously held responsibility in a comparable role within the machinery industry
Strong technical understanding and a good sense of customer needs
Confident appearance, decisiveness and a solution-oriented attitude
Very good organisational skills and the ability to keep an overview even with several parallel tasks
Fluent German in spoken and written form
Very good French skills are essential as you will regularly communicate with French-speaking customers and contacts
Good English and/or Italian skills are an additional advantage
Thorough introduction to the existing organisation and specific areas of responsibility
Support from an experienced and professionally competent team
Versatile activity with a high degree of personal responsibility
Modern infrastructure and contemporary workplace
Attractive employment conditions
Long-term perspective in a technically demanding environment
Tasks
Your diverse responsibilities include:Leading and further developing the existing customer service team
Responsibility for efficient organisation and smooth processes in service
Ensuring a high level of customer orientation and professional support throughout the entire service process
Coordination and support in the deployment planning of service technicians
Checking and processing service reports as well as assessing the corresponding invoicing
Clarifying customer enquiries and taking responsibility for demanding customer cases
Close cooperation with technical, administrative and other internal departments
Continuous optimisation of service processes and ensuring reliable order processing
Profile
For this responsible position, we are looking for an experienced individual who already knows customer service in a technically oriented company from their own responsibility.Requirements:
Completed technical training
Commercial further education or a comparable additional qualification
Several years of leadership experience in customer service or service as well as previously held responsibility in a comparable role within the machinery industry
Strong technical understanding and a good sense of customer needs
Confident appearance, decisiveness and a solution-oriented attitude
Very good organisational skills and the ability to keep an overview even with several parallel tasks
Fluent German in spoken and written form
Very good French skills are essential as you will regularly communicate with French-speaking customers and contacts
Good English and/or Italian skills are an additional advantage
Additional Information
We offer you a responsible leadership position with direct influence on the quality and further development of our service organisation.Thorough introduction to the existing organisation and specific areas of responsibility
Support from an experienced and professionally competent team
Versatile activity with a high degree of personal responsibility
Modern infrastructure and contemporary workplace
Attractive employment conditions
Long-term perspective in a technically demanding environment
