yellowshark
Zug
ICT Support Engineer (m/f) 80-100%
- 22 June 2026
- 80 – 100%
- Permanent position
- CHF 70 000 - 90 000 /year
- German (Fluent), English (Fluent)
- 6300 Zug
About the job
yellowshark AG is a leading Swiss personnel service provider specialising in IT, commercial professions, industry, and technology. Throughout the German-speaking part of Switzerland, you can take your career to the next level with yellowshark by connecting you with renowned companies – and we have been doing this for over 15 years!
With solid market knowledge and a broad network, yellowshark offers you tailor-made solutions for permanent positions. Benefit from a dedicated team that understands your career goals and opens up exciting opportunities with attractive employers. Take the next step with yellowshark by your side!
Have we piqued your interest? Then apply today with your complete and meaningful application documents. We look forward to getting to know you!
- You manage computers, servers, networks, mobile devices, and other ICT components in ongoing operations.
- You support international users with technical questions and issues.
- You provide IT support for internal and external assignments, remotely as well as on-site when required.
- You maintain hardware and software inventories and ensure accurate stock data.
- You organise and conduct training sessions for users on systems and tools.
- You create and update system, support, and user documentation.
- You assist with software updates, patch processes, IT infrastructure projects, and digitalisation initiatives.
- You have completed an IT basic education as an IT specialist EFZ in system technology/platform development or ICT specialist EFZ.
- You can manage IT services in demanding environments and analyse technical problems in a structured manner.
- You work service-oriented, quality-conscious, and with a clear focus on professional user support.
- You communicate confidently with technical and non-technical users.
- You are reliable, approachable, and enjoy working with people in an international environment.
- You bring relevant knowledge or certifications, for example Microsoft, ITIL, ISO, or comparable standards.
- You communicate fluently in German (C2) and well in English (B2), both spoken and written.
- You hold a category B driving licence.
- Modern workplace
- Above-average employment conditions with very good social benefits
- Free parking, public transport subscription coverage, or contribution to your commute
- Financial support for further training
- Workation up to 4 weeks per year
With solid market knowledge and a broad network, yellowshark offers you tailor-made solutions for permanent positions. Benefit from a dedicated team that understands your career goals and opens up exciting opportunities with attractive employers. Take the next step with yellowshark by your side!
Have we piqued your interest? Then apply today with your complete and meaningful application documents. We look forward to getting to know you!
Responsibilities
- You take on 1st and 2nd level support for IT infrastructure, workstations, systems, and applications.- You manage computers, servers, networks, mobile devices, and other ICT components in ongoing operations.
- You support international users with technical questions and issues.
- You provide IT support for internal and external assignments, remotely as well as on-site when required.
- You maintain hardware and software inventories and ensure accurate stock data.
- You organise and conduct training sessions for users on systems and tools.
- You create and update system, support, and user documentation.
- You assist with software updates, patch processes, IT infrastructure projects, and digitalisation initiatives.
Profile
- You have 2 to 4 years of experience in IT support, system administration, or a comparable ICT role.- You have completed an IT basic education as an IT specialist EFZ in system technology/platform development or ICT specialist EFZ.
- You can manage IT services in demanding environments and analyse technical problems in a structured manner.
- You work service-oriented, quality-conscious, and with a clear focus on professional user support.
- You communicate confidently with technical and non-technical users.
- You are reliable, approachable, and enjoy working with people in an international environment.
- You bring relevant knowledge or certifications, for example Microsoft, ITIL, ISO, or comparable standards.
- You communicate fluently in German (C2) and well in English (B2), both spoken and written.
- You hold a category B driving licence.
Additional Information
- Guaranteed home office up to 3 working days per week- Modern workplace
- Above-average employment conditions with very good social benefits
- Free parking, public transport subscription coverage, or contribution to your commute
- Financial support for further training
- Workation up to 4 weeks per year
