Head of Service Desk (m/f/d)

About the job

Do you want to actively shape the future of Speedcom?
Do you enjoy leading teams and ensuring smooth IT support? With us, you take responsibility for our service desk, work closely with internal departments, and ensure that our customers are optimally supported at all times. If you like taking responsibility, working in a structured way, and appreciate direct contact with customers and employees, we should get to know each other. We are looking to fill the position immediately or by arrangement:

Head of Service Desk (m/f/d)

Workload: 100% / Location: Schaan

What awaits you at Speedcom

• Leadership and further development of the service desk team
• Ensuring efficient and high-quality 1st level support
• Control, prioritization, and monitoring of ticket and resource management
• First point of contact for internal and external customers for technical inquiries (phone & email)
• Coordination of the operational service desk operations and ensuring smooth processes
• Proper escalation to 2nd and 3rd level support of IT system technology
• Interface and close collaboration with IT system technology and other departments

What you should bring

• Completed training in the IT field or comparable professional experience
• Solid experience in IT support or service desk environment
• Leadership experience or further training in leadership and communication is an advantage
• Strong understanding of support processes, ticketing systems, and service quality
• Structured, independent, and solution-oriented working style
• High sense of responsibility and organizational skills
• Communicative and team-oriented personality with assertiveness
• Very good German skills, good English skills in spoken and written form
• Driver's license category B

What makes your dream job

• Become part of a dynamic and motivated team with an open corporate culture
• Flexible and modern employment conditions offer you a lot of freedom and scope for design
• Our growth strategy opens up numerous opportunities for personal development
• Trust and appreciation are the foundations of our cooperation
• Enjoy a variety of attractive benefits, such as free snacks and drinks, individual training opportunities, discounts on our products, a free parking space, and much more

We look forward to hearing from you!
Have we sparked your interest? Would you like to become part of our team? We look forward to your application, including your earliest possible starting date and salary expectations. jobs@speedcom.li. If you have any questions, Manuel Gratl will be happy to inform you about everything else at +423 220 02 02.