CSS
Root / hybrid
Customer Advisor Customer Service Centre with Focus on Individual Life 80-100%
- 01 October 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- 6037 Root / hybrid
About the job
Hello
Future.
Supporting our customers individually is part of our DNA. In the Customer Service Centre, we work together to ensure everything runs smoothly. And now we are taking a step further: With CSS's market entry into the "Life" business area, you have the unique opportunity to be involved from the start and actively help shape how we will engage with our customers in the future. Your ideas and expertise are in demand when it comes to further developing customer service in the "Life" sector and setting new standards.
Future.
Supporting our customers individually is part of our DNA. In the Customer Service Centre, we work together to ensure everything runs smoothly. And now we are taking a step further: With CSS's market entry into the "Life" business area, you have the unique opportunity to be involved from the start and actively help shape how we will engage with our customers in the future. Your ideas and expertise are in demand when it comes to further developing customer service in the "Life" sector and setting new standards.
Customer Advisor Customer Service Centre with Focus on Individual Life 80-100%
This is what your daily routine looks like
- At the heart: You support our customers by phone and in writing regarding our insurance offerings. You are available to them during our opening hours from Monday to Friday between 08:00 and 18:00.
- In the areas of Individual Life, Non-Life and Health Insurance, you are an expert and support customers – both with technical questions and with CSS's digital applications.
- As the first point of contact, you handle customer enquiries via telephone, email and chat, ensuring consistent, high-quality communication. You are also the first point of contact for our sales team regarding questions about the pension sales process.
- Your focus is in the Individual Life area. You assist our customers with questions about their life products.
- You work closely with the second level of the Life Competence Centre and actively contribute to further developing customer service in this area.
- You recognise sales opportunities early and refer suitable customers specifically to sales to support the sales process.
What you bring with you
- First and foremost: You have completed basic training, for example as a Customer Dialogue Specialist, Retail Specialist or Commercial Clerk. Your completed training in the insurance industry or several years of experience with a multi-sector insurer is definitely a plus.
- For this demanding role, you also have experience in customer advice or support in the Individual Life area.
- To get started with us, the qualification as an insurance intermediary VBV Profile Multi-sector is a prerequisite.
- You enjoy contacting customers by phone and in writing. You approach the diverse customer concerns positively, with passion, and always put the customers at the centre of your actions.
- You have very good spoken German and English skills and are confident in negotiations when communicating with our customers. Perhaps you even speak French or Italian as well?
Good reasons - typical CSS
- Work flexibly: Adjust your work annually to your lifestyle – with part-time options and other flexible models such as home office and more.
- Enjoy your wallet: Benefits such as bonuses, Reka, discounted health insurance premiums and others that can quickly add up to several thousand per year.
- Relax on holiday: You work 41 hours per week and enjoy 6 weeks of holiday.
- Further your education: We appreciate it when you pursue internal or external training and support generously with time and money.
- Celebrate with us: Focused work and lively celebrations. We love this combination and practise it regularly.
- Stay fit: Ergonomic workplaces, promotion of mental well-being and many other offers around your health.
Contact
Questions about the position for your manager?
David Vogel is here for you.
058 277 27 01
Questions about the application process?
Chantal Hügli is here for you.
058 277 60 33
We fill this position without external recruitment agencies.
