Rocken®
Winterthur
IT Service Specialist First and Second Level (m/f/d)
- 03 August 2026
- 80 – 100%
- Permanent position
- CHF 72 000 - 88 000 /year
- German (Native language), English (Intermediate)
- Winterthur
About the job
Rocken® is a Swiss company based in Zurich.
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
Are you looking for an IT environment where your expertise really counts? Our Rocken partner offers IT services and managed solutions for demanding customers. This involves business-critical systems, professional service management, and customised solutions - without compromises on security. The field of activity includes consulting, cloud management, and IT operations with a clear focus on customer proximity and technical excellence. Modular, proven concepts are implemented independently of manufacturers. Short distances, direct exchange, and real responsibility characterise the working day. In a manageable team, you make a big impact and work on projects that really matter. Ready to create IT solutions with added value in a dynamic environment? Our Rocken partner offers you exactly this opportunity.
ROCKEN Jobs:
Create profile:
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
IT Service Specialist First and Second Level (m/f/d)
Salary - CHF72,000 - 88,000Are you looking for an IT environment where your expertise really counts? Our Rocken partner offers IT services and managed solutions for demanding customers. This involves business-critical systems, professional service management, and customised solutions - without compromises on security. The field of activity includes consulting, cloud management, and IT operations with a clear focus on customer proximity and technical excellence. Modular, proven concepts are implemented independently of manufacturers. Short distances, direct exchange, and real responsibility characterise the working day. In a manageable team, you make a big impact and work on projects that really matter. Ready to create IT solutions with added value in a dynamic environment? Our Rocken partner offers you exactly this opportunity.
Role:
In this role, you actively shape smooth IT operations and are the first point of contact for technical concerns. You take on the first-level support by receiving, analysing, and prioritising fault reports and requests, independently resolving standard cases. In second-level support, you delve deeper into more complex issues, analyse causes, and develop sustainable solutions. You are responsible for the careful documentation of all tickets as well as transparent communication with users. In doing so, you continuously contribute to improving service quality, processes, and user satisfaction.
Responsibilities:
- You support our customers in 1st and 2nd level support by phone and via the ticketing system.
- In this role, you analyse requests in a structured manner and contribute to sustainable improvements following the Kaizen principle.
- You manage modern cloud, on-premise, and hybrid environments such as M365, Windows Server, network, and VoIP.
- In this role, you act as a reliable contact partner on equal terms for our customers.
- You take ownership of recurring problems and ensure they are permanently resolved.
Qualifications:
- Completed IT training in system technology or comparable, solid professional experience.
- Strong passion for IT as well as broad technical understanding in network, Windows Server/endpoints, and Microsoft 365.
- Structured, very precise working style with enthusiasm for methodically optimising and improving processes.
- Service-oriented personality with high sense of responsibility and enjoyment in contact with demanding customers.
- Fluent German at native level as well as good English skills in spoken and written form.
- Category B driving licence is an advantage.
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Winterthur
Contact
Buse Aslanvuran,
+41443852138
