Career Changer as Customer Service Representative in Local Transport

About the job

We have a variety of important professions that require specialised knowledge. That is why we rely on people who want to reorient and develop professionally, for example after parental leave. You will receive an attractive salary already during retraining. After the career change, you will work on an equal footing with your colleagues.

This activity does not allow for hybrid working. The daily work is carried out at the designated office location.

As a customer service representative, you work on the train and are the first point of contact for our passengers.

From 1 March 2027, we are looking for you for a career change as a customer service representative in local transport (m/f/d) at DB Regio - Rail in Freiburg im Breisgau.

During your functional training as a career changer for customer service representative in local transport, you will receive an adjusted starting salary. After successful completion of the training, your salary will be increased to the starting salary of the target position. The corresponding annual gross salary* currently ranges, depending on relevant allowances and bonuses, between:

39,000 and 42,000 EUR

This is what you can expect during the retraining:

• The retraining takes place over 4-5 months full-time (39 hours/week) and consists of theoretical and practical teaching sections
• The theoretical lessons take place at the Freiburg location, your practical assignments usually take place at the later place of deployment
• You complete the retraining with a theoretical and practical examination
• The training classes consist of approx. 9 participants

After the retraining, you will take on the following tasks:

• You actively advise and support our customers on and in the train
• You provide timetable and fare information and give information about connecting services and irregularities
• The control and sale of tickets is your responsibility
• You are responsible for order and safety on the train
• With high service quality, you increase the satisfaction of our customers
• Cooperation with colleagues, such as train drivers, service staff or security personnel, is part of your daily routine

Your profile:

• Ideally, you have successfully completed vocational training, e.g. as a hotel clerk, flight attendant, sales assistant, retail salesman or relevant experience in the service sector
• You are familiar with handling mobile devices
• You have acquired conflict and communication skills in your professional life
• Customer and service awareness are natural for you
• You have a neat and friendly appearance and are willing to wear company clothing
• Irregular shift work does not bother you
• A valid driving licence class B is an advantage

Applications from already trained customer service representatives in local transport are of course also welcome.

After successful completion of the functional training, it is usually possible to practise the profession part-time. For operational reasons, the qualification must be completed full-time.

*Salary information according to current collective bargaining and company regulations, depending on the specific activity performed, professional experience, qualification, allowances and bonuses. Salary information in the job advertisement does not constitute a claim to remuneration.

What is important to us:

Our aim is to offer all candidates the same opportunities for entry with us if they have the same suitability. We actively promote diversity and togetherness in our teams. We appreciate every application, regardless of gender, nationality, ethnic and social origin, religion, belief, disability, age, duration of unemployment as well as sexual orientation and identity.

Benefits

Attractive conditions

Free travel

Stability and security

Equal opportunities and self-determined participation of severely disabled persons and those with equal status as well as respectful cooperation are firmly established principles within the DB Group. Therefore, severely disabled and equally recognised applicants are given preferential consideration if equally qualified.