Front Office Manager / Reception Management (m/f/d)

About the job

We are Holiday Inn Express!

Your future field of responsibility

• Operational and organisational responsibility for the entire front office area with a task focus of approx. 60% operational and 40% administrative
• Leadership, organisation and coordination of the front office team
• Active participation in day-to-day business and support of the team during high guest volumes and organisational bottlenecks
• Ensuring a smooth, professional and guest-oriented process at reception
• Training, guidance and development of employees, trainees and interns
• Duty and holiday planning as well as ensuring clear handovers and uniform standards
• Care of individual guests, groups and business customers
• Professional complaint and claims management including follow-up until resolution
• Responsibility for no-shows, cash reconciliations and cash balances as well as room availability and category distribution
• Support with upselling, guest satisfaction and continuous quality development
• Close cooperation with reservations, housekeeping, F&B, technical department and hotel management
• Independent tracking of tasks, projects and cross-departmental topics
• Support with invoice verification, reporting and other administrative tasks

Your profile

• Proven leadership experience at the front office in the hotel industry is essential
• Several years of professional experience in the front office, reception or front desk in the hotel industry
• Completed training in the hotel industry, e.g. as a hotel specialist (m/f/d), or a comparable commercial training
• Very good understanding of operational hotel processes, duty planning, team coordination and shift management
• Good communication and leadership skills in dealing with employees, guests and partners
• Confident, friendly and professional appearance, even in demanding guest situations
• Structured, reliable and solution-oriented working style with good organisational skills
• Willingness to combine operational leadership and administrative responsibility
• Very good German skills and good English skills
• Confident handling of hotel software and MS Office

Your benefits

Contract. You will receive a permanent employment contract from the start – for maximum security and planning.
Rest. Your holiday entitlement increases with your length of service – because those who give a lot should also get a lot back.
Celebrations. We give you an extra day off in the month of your birthday.
Growth. With us, you will continuously develop professionally and personally.
Advantages. Your family and friends benefit from attractive employee discounts in all our hotels.
Extras. Whether fashion, technology or events – secure exclusive discounts with numerous partners.

We look forward to receiving your application!
The easiest way to reach us is via the "Apply Now!" button.

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