Customer Service Officer

About the job

Company Description

We are the Swiss centre of expertise for unique greenery in and on buildings – a creative and innovative company flourishing since 1972. Our 50-strong team combines gardeners, architects, developers and experienced office professionals. Together, we implement exciting greening projects, from the idea through planning to execution and ongoing support.

Our work culture thrives on team spirit, creative ideas and the endeavour to create sustainable solutions that enrich urban spaces. Those who want to develop in a dynamic environment with flat hierarchies and diverse tasks are exactly right with us. Become part of our team and help shape the green future with us!

We are looking for reinforcement for our Customer Service department starting immediately or by arrangement.

Ready to green the future with us? Then we look forward to your application! Please send us your complete application documents including a photo by email. We are excited and look forward to getting to know you.

Job Description

• Ensuring telephone response to customer enquiries and linking during opening hours

• Forwarding enquiries from potential and existing customers to sales advisors

• Processing problem reports from customers and colleagues by letter, fax, telephone or email. Ensures that problems are resolved within the deadlines specified in operational procedures and regulations

• Contacting customers after problem resolution to check satisfaction. Managing cancellation requests by entering them into the system (Client Retention activities);

• Supporting sales advisors/key account managers by using information available both in electronic systems and in physical form;

• Entering contract data into the system

• General data maintenance in the system (prices, etc.)

• Processing credit notes, complaints

• Internal review of customer enquiries

• Reporting expiry, fixed-term contracts to sales for renewal

• Managing customer information

• Managing invoicing

• Supporting the finance department in accounts receivable management (obtaining customer information, system integration of any credit notes/invoices, correction of customer data in the system, support in dunning)

• Filing, archiving (physical and electronic)

• Triage and distribution of mail

Qualifications

• Completed commercial basic training (commercial apprenticeship or business school)

• A strong customer and service orientation

• Reliable, independent and precise working style

• Ability to work in a dynamic environment, resilience

• Enjoyment of daily telephone customer contact

• High team spirit

• Very good language skills (native German, French, English and possibly Italian skills desired)

• Confident handling of MS Office applications and flair for software tools as well as ERP systems

Additional Information

What awaits you with us

• An exciting role with a lot of personal responsibility and diverse development opportunities
• The opportunity to develop yourself in the long term and to promote your strengths
• Attractive employment conditions, social benefits and performance-based remuneration
• A motivated, cheerful team that warmly welcomes and supports you