Facility Manager 100% (m/f/d)

What is my role?

Our client requires a facility manager who is responsible for delivering first-class customer services, including cleaning, pest control, maintenance, catering, reception, and security.

Your main tasks:

• Ensuring first-class customer service through training, coaching and assessment of team members as well as compliance with specifications and service level agreements

• Coordinating and leading daily team activities, creating work schedules and assigning tasks

• Contact person for escalated communication between landlord, employees and service providers

• Regular inspection and maintenance of equipment in communal areas

• Creation and monitoring of cleaning and disinfection plans

• Evaluation of work order reports and preparation of performance reports for management with improvement suggestions

• Budget management through involvement in contract negotiations, preparation of the annual budget and cost savings

• Monitoring and evaluation of supplier performance through regular meetings and feedback

• Preparation of monthly reports with in-depth analysis of trends and results

• Solving complex problems and introducing new techniques to achieve goals

• Compliance with safety and emergency procedures

What do I need to be successful?

For this position, our client requires a candidate with the following qualifications:

• Completed degree (Bachelor) or certification in Facility Management

• Several years of experience in customer service, ideally at least three years with increasing responsibility

• Good knowledge of the local area as well as information on leisure activities, gastronomy and economy is desirable

• Very good knowledge of MS Office applications (Word, Excel, Outlook etc.)

• Competence in professionally handling enquiries and complaints from customers, colleagues and supervisors

• Friendly, professional appearance with the ability to assess situations correctly, show empathy and act solution-oriented

• Strong attention to detail and excellent interpersonal skills

• Fluent German and English skills, both spoken and written

What are my benefits?

Our client offers a dynamic and future-oriented working environment with diverse opportunities for shaping your role

• Attractive career prospects both regionally and internationally in a growing company

• Extensive range of internal and external training opportunities for personal and professional development

• Employment at CBRE GWS, a world-leading service company with renowned clients from the international environment

• Excellent employment conditions, including at least five weeks of annual leave, a 40-hour week and advantageous company pension scheme

Languages
German: C2 - Native level

Work location
Zug

Vacancy number
VA-3SY-CSM