Rocken�
Bern
First Level Manager ICT Supporter (m/f/d)
- 25 August 2026
- 100%
- Permanent position
- German (Intermediate), French (Intermediate)
- Bern
About the job
Rocken® is a Swiss company based in Zurich.
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
The field of activity includes fire extinguishers, fire alarm systems, training and comprehensive fire protection concepts. State-of-the-art technology, first-class products and seamless service characterise the daily work. Customer care is carried out with a clear focus on safety and long-term partnership.
An independent family business with genuine Swiss values: short distances, direct communication, authentic togetherness. Do you want to work in an environment where your work really matters? Then our Rocken partner looks forward to your application.
ROCKEN Jobs:
Create profile:
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
First Level Manager ICT Supporter (m/f/d)
Fire protection saves lives – and that is exactly what our Rocken partner has been ensuring for generations. As a specialist in integrated fire protection solutions, the company serves customers with a nationwide network of qualified professionals. From consulting to installation to maintenance: competence, reliability and the highest quality count here.The field of activity includes fire extinguishers, fire alarm systems, training and comprehensive fire protection concepts. State-of-the-art technology, first-class products and seamless service characterise the daily work. Customer care is carried out with a clear focus on safety and long-term partnership.
An independent family business with genuine Swiss values: short distances, direct communication, authentic togetherness. Do you want to work in an environment where your work really matters? Then our Rocken partner looks forward to your application.
Role:
In this role, as First Level Manager ICT Supporter, you take responsibility for professional, efficient and service-oriented IT support. You receive requests, analyse faults and ensure that technical problems are resolved quickly and sustainably. You coordinate priorities in daily operations and ensure that defined standards and processes are adhered to. With your structured approach, you contribute to keeping the ICT environment stable and reliable. Through your solution-oriented communication, you support users in optimally using digital work tools.
Responsibilities:
- You receive support requests, analyse them and process them in 1st-level support
- In this role, you install, configure and maintain PCs, notebooks, mobile devices and peripherals
- As First Level Manager ICT Supporter, you manage users in Windows Server AD and in the ERP system Opacc
- You support employees directly with hardware and software problems on site and remotely
- In this role, you document faults, solutions and IT processes
- As First Level Manager ICT Supporter, you participate in IT projects and the introduction of new hardware and software as well as train and support employees with IT questions
Qualifications:
- You have completed training as an ICT specialist or have a comparable qualification.
- You have experience in IT support and working with Windows operating systems.
- You have knowledge of networks and IT hardware.
- You work independently, in a structured and solution-oriented manner.
- You convince with a high level of customer and service orientation as well as strong communication skills.
- You are fluent in German or French, both spoken and written, and have knowledge of the other language.
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Bern
Contact
Buse Aslanvuran,
+41443852138
