Basel
ICT Support & Access Management Specialist (m/f/d)
- 17 August 2026
- 100%
- Permanent position
- German (Fluent)
- Basel
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
ICT Support & Access Management Specialist (m/f/d)
Our Rocken partner operates in private banking and wealth management. As a specialised financial service provider, the company focuses on serving demanding private clients as well as institutional investors. The range of services includes customised asset management, comprehensive investment advice, and individual financial solutions. The focus is on long-term partnerships with clients characterised by trust, discretion, and high expertise. The team relies on a culture of reliability and quality. Every employee contributes to meeting complex client needs with precision. Flat hierarchies and short decision-making paths enable quick, responsible action. Does this sound like your next career step? If you have a passion for financial services and want to grow in a stable, professional environment, we look forward to meeting you. Actively shape the future of our Rocken partner!Role:
In this role, you take on 1st and 2nd level support for workplace infrastructure, handle disruptions as well as standardised service orders, and ensure everything runs smoothly. You are responsible for the procurement, management, and distribution of hardware—including mobile devices and accessories—and take care of the local network infrastructure, telephony, as well as meeting room and media technology. Additionally, you participate in central access management, jointly define application and business roles, set up permissions, and ensure compliance with established processes. You continuously develop access management processes and introduce new requirements in a structured and solution-oriented manner. With your strong IT affinity, careful and independent working style, and pronounced service and customer orientation, you contribute significantly to a stable and user-friendly IT environment.
Responsibilities:
Ensuring professional IT user service and independently handling technical issues and service requests at 1st and 2nd level
Comprehensive support of the workplace environment—from mobile devices and accessories to local network, telephony, and meeting room solutions
Administration of user permissions and participation in defining and implementing application and business roles
Further development of structured access management processes and adaptation of existing procedures to new organisational and technical requirements
Qualifications:
Completed IT training or several years of practical experience in a support, workplace, or comparable service function
Good technical understanding and confident handling of Microsoft Office applications as well as modern workplace technologies
Independent and conscientious personality with high reliability, flexibility, and a strong service mindset
Very good German skills as well as enjoyment of teamwork and direct contact with users
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Basel
Contact
Muqsit Bebou,
+41443852834
