Sales Operations & CRM Specialist 100% (m/f/d)

About the job

The Ferag Group, headquartered in Hinwil near Zurich, is an international, family-run company. Since 1957, Ferag has grown to become the world’s leading provider of conveying and processing systems for the printing industry. Building on these strong roots, Ferag has further diversified and today, with Ferag Solutions AG, has a strong foothold in intralogistics. With its patented technologies and sales and service companies in over 50 countries, Ferag stands for leading engineering, global presence, and a piece of Swiss history.

We are looking for a skilled, experienced, and communicative

Sales Operations & CRM Specialist 100% (m/f/d)

Our sales areas are divided into several global regions and are supported by the expansion and targeted further development of our CRM activities.

What you will achieve with us

CRM Microsoft Dynamics 365

Sales Operations & Process Optimisation

• Redesign and further development of CRM Microsoft Dynamics 365
• Administration and configuration (workflows, forms, dashboards, reports)
• Application of AI (Copilot and Claude) for generating & automating processes and management information
• Responsibility for data security, data maintenance and quality, master data governance
• Coordination, execution and support of CRM projects
• Definition, revision and improvement of sales processes (lead-to-order, quote-to-cash)
• Analysis of KPIs and data for management information systems
• Creation and maintenance of regular sales reports, ad-hoc analyses and management presentations
• Close collaboration with marketing operations for campaigns and external communication
• Participation in company-wide transformation and digitalisation projects
• Support in the introduction and operation of AI-supported sales tools

What you bring with you

Education

• 5+ years of professional experience in a role in sales operations or CRM management
• Very good knowledge of MS Dynamics 365 Sales: entities, workflows, business rules, plugins
• Proven experience in administration and further development of MS Dynamics 365 CRM
• Extensive experience in leading and implementing CRM projects / re-engineering
• Demonstrated expertise in analysis, reporting and data management
• Sound knowledge in CRM and data modelling, report and dashboard creation
• Advanced practical knowledge in the use of Microsoft Power Platform and AI
• Highly experienced in working with international and interdisciplinary teams

Professional Competences

• Completed higher vocational training (business administration, information management or comparable field)
• Microsoft certifications (Microsoft Dynamics 365 Sales, Power BI, Power Platforms) are a clear advantage

Personality & Soft Skills

• Strong affinity for CRM systems, digital sales processes and data-driven work
• Structured and solution-oriented working style with the highest quality standards
• Ability to translate complex issues into pragmatic solutions

Languages

• Very high initiative: you recognise optimisation potential and act proactively
• High communication skills, strong ability in problem-solving, diplomatic tact in dealing with conflicting requirements from departments
• Resilience and composure in time-critical and turbulent phases
• Hands-on mentality: you get involved yourself, you implement – always keeping the big picture in mind
• English and German (fluent in spoken and written)

We offer

• Scope for creativity and active influence in a key role at the interface between sales and operations as well as management
• Partial home office possible by arrangement
• International collaboration
• Access to Microsoft technologies and continuous training opportunities

For further information, Markus Stingl, Human Resources Manager, will be happy to assist you. We look forward to receiving your complete application documents. Dossiers from recruitment agencies will be considered if the terms and conditions of Ferag AG are accepted.

Ferag AG

Industriestrasse 1

CH-8340 Hinwil

Telephone +41 44 938 60 00