Customer Quality Engineer

Approach People Recruitment SA


My client specialized in the design and manufacturing of high-end technology, integrate circuits, and electronic modules.


In order to enforce the Quality department, we are recruiting a customer quality engineer.

Customer Quality Engineer


Customer quality management: Customer complaints management and continuous improvement plan, customer satisfaction, customer supports, customers audits, reliability methods, quality tools.

Tasks and responsibilities:

Customer complaints process management (effectiveness/ efficiency): quantity of cases, ppm, response time

Monitor and report customers’ quality performance to management. Analyze, identify top detractors, define complaints / ppm reduction program, and drive continuous improvement projects with relevant organizations

Contribute to customers quality management strategy in collaboration with the quality management, operations and BU. Fully support its implementation and effective completion

Ensure effective problem-solving process: root cause analysis, effectiveness of CAPA and adequate response, according to EM and EM customers’ requirements

Support implementation and maintenance of a failure mode driven customer quality

Customer audits

Customer satisfaction survey: involvement in improvement plan for key customers

Quality tools and problems solving methods training / coaching

Profile :

Engineering degree (Master is a plus) in Electronics or Microelectronics or equivalent

5-10 years professional experience in a quality organization

Knowledge of Quality Management Systems: ISO 9001, IATF 16949.

Experience with automotive core tools: FMEA, MSA, SPC, PPAP, APQP

Knowledge of relevant industry standards such as AEC Q100, Jedec, MIL883 etc.

Audit experience with VDA 6.3

Excellent analytical skills and strong problem-solving methods. Statistical knowledge is a plus.

Knowledge of product development and manufacturing processes / environment (FE and BE)

Self-driven, hands on, customer oriented, team player, excellent communication skills, leadership in a matrix organization, fact based decision-making. Negotiation, prioritization, empathy, flexibility

French, English is a must. German is a plus

Proficiency with usual MS-Office tools. Statistical analysis tool a plus.


The position is based in Neuchâtel (Switzerland)



  • Nathalie KATUMWA
  • Approach People Recruitment SA