Top Clients Junior Manager

As part of the Fashion Marketing Team, you will support the top client engagement & experience strategy at the Regional level, working with markets in Switzerland, Latin America & India.

The Top Clients Junior Manager will play a fundamental role in orchestrating the design, development and execution of strategic initiatives aiming at enhancing our top client relationships.

KEY RESPONSABILITIES

Top client strategy

• In line with Global Top Client strategy, deploy and sustain Top Clients engagement regional initiatives
• Partner with both engagement & events managers to design and develop top client strategies, in line with Chanel Fashion Top Clients Strategy.
• Improve and enrich top client engagement with dedicated tools (top client tracker)
• Act as key point of contact for the markets of the region, animating the regional Top Clients community (providing analysis and insights, sustaining and enriching a portfolio of local and global initiatives)
• Identify new local opportunities of Top Clients engagement, centred around Art & Culture
• Oversee the gifting strategy at regional level (from budget definition to stock follow-up)
• Contribute to the design of information sharing tools (videos, trainings) to harmonise hospitality best practices across the region
• Coordinate engagement initiatives together with Haute Joaillerie and Haute Couture divisions

Top client experiences

• Liaise with each market to ascertain their precise objectives and requirements to grow top client engagement
• Implement the experience initiatives locally by contribution on the client experience journey design
• Liaise with the key stakeholders to ensure offering the ultimate experience at any touchpoint
• Ensure a continuous and clear communication while preparing the experience

• Improve the top client knowledge through analysis (top client experience ROI) and qualitative feedback and database.

QUALIFICATIONS

• Master’s degree in Business or relevant fields
• A minimum of 5 years of experience in client experience/project management in the fashion industry.
• Proven international experience.
• Strong understanding of luxury brand landscape and clienteling principles.
• Proficiency in project management tools and proficiency with office software (Excel, PowerPoint, etc.).
• Languages: fluent in French and English. Spanish or Portuguese are a valuable plus.

SKILLS

• Positive mindset, pro-active and open-minded
• Exceptional communication and interpersonal skills with high level of discretion.
• Proven ability to manage multiple projects simultaneously with rigor and efficiency.
• Willing to work collaboratively with multiple stakeholders and in a multi-cultural environment.
• Detailed oriented with excellent organisation capabilities, you are willing to work in a dynamic and fast-changing environment