Capability Manager within Personal Engagement business team (m/f/d)

As a first-tier supplier to our renowned business partner F. Hoffmann-La Roche Ltd. in Basel, we are currently looking for a motivated and dedicated Capability Manager within Personal Engagement business team  for a temporary assignment of 12 months.

The Capability Manager is responsible for driving the global governance, evolution, and business readiness of the enterprise CRM capabilities within the pharma ecosystem. This role ensures end-to-end consistency, compliance, and business value across GPS, PDMA, PI, regions, and affiliates by orchestrating omnichannel capabilities such as segmentation frameworks, rating processes, consent management, customer master data dependencies, and insights workflows.

Tasks

• Define and govern harmonised CRM business processes
• Drive cross-functional alignment and capability integration
• Ensure business readiness and adoption for new CRM capabilities

Must Haves

• University degree in business or similar diploma
• Min. 5 years of hands-on experience in Commercial Excellence, Omnichannel engagement, and Customer experience processes, understanding how business needs translate into scalable CRM capabilities
• Strong background in designing, optimising, and governing business processes within large-scale enterprise systems, particularly CRM platforms (Salesforce, Veeva, IQVIA OCE-P) or other commercial technology ecosystems
• Strong ability to collaborate with diverse stakeholders, acting as a connector between business and technology
• Experience in Commercial Excellence, Omnichannel engagement, and Customer experience processes, understanding how business needs translate into scalable CRM capabilities
• Fluent in English

Benefits

• Work with modern and up-to-date tools in an innovative work environment
• Experience a work culture that promotes diversity and inclusion and where all employees feel valued
• Benefit from financial support for your professional development plans
• Take advantage of unbeatable, year-round discounts at renowned retailers and over 200 top brands
• Benefit from fleet discounts when purchasing new cars or receive constant fuel discounts with our fuel card
• Become part of one of the most prestigious pharmaceutical companies and actively shape the future of healthcare
• Work on a state-of-the-art campus featuring green spaces, meeting areas, and an inspiring atmosphere
• Take advantage of attractive fitness and swimming pool facilities or the gaming room as a creative retreat
• Enjoy a selection of high-quality meals in modern staff restaurants
• As part of a sustainable mobility concept, on-site parking spaces are available to you, provided you meet the relevant qualifications
• Start with a professional onboarding process and a thorough introduction to your new role during the Welcome Days

Are you interested? Don't hesitate and submit your complete application documents online today. We look forward to hearing from you!

Wir wertschätzen Vielfalt und begrüssen daher alle Bewerbungen - unabhängig von Geschlecht, sozialer Herkunft, Religion, Alter und Identität. Zur leichteren Lesbarkeit und besseren Verständlichkeit verwenden wir nur eine Gender-Form. Selbstverständlich sind im jeweiligen Kontext alle Genderformen gleichermassen gemeint.

Kontakt
Adnan Ferizi

Arbeitsort
Basel

Pensum
100%

Position
Mitarbeiter

Branche
Administration / Verkauf / Einkauf