IT Service Desk Agent
Swatch Group Services
BiennePublication date:
27 January 2023Workload:
100%Contract:
Permanent position
IT Service Desk Agent
The company
The Swatch Group Services Ltd is a dynamic company of the Swatch Group providing high quality services to the Group organizations worldwide in the fields of Logistics, Information Technology, Customer Service and Real Estate. The company belongs to the Swatch Group, the world's largest watch maker with a portfolio of 17 brands of which Omega, Longines, Tissot and Swatch.
IT Service Desk Agent
Job description
- Providing first level support in 24/7 shifts to the customers by phone, e-mail or remotely
- Categorizing and prioritizing the most accurately possible and dispatching Incidents and Service Requests to the appropriate team
- Troubleshooting and resolving owned incidents and applying corrective actions
- Restoring the degraded service's quality as fast as possible
- Technically or hierarchically escalate incidents or service requests and doing their follow-up
- Process owned Service Requests
- Informing customers of service status
Profile
- Team spirit;
- Customer and Service oriented;
- Ability to work under pressure;
- Flexibility
- Dynamic, hands-on and "can do" mentality
- Precise and rapid diagnosis ability;
- Procedure-oriented work;
- Sensibility to the ITIL approach;
- Ready to learn
- Priority management skills;
Professional requirements
Swiss federal diploma in IT or equivalent
Languages
- Mother tongue French or German, English speaking a must, third language spoken a plus
Company address
The Swatch Group Services Ltd
Längfelweg 119
2504 Biel
Contact
Susanna Fullin
Contact
Swatch Group Services