Basel
IT Service Solutions & Business Development Manager (m/f/d)
- 12 September 2026
- 100%
- Permanent position
- German (Native language)
- Basel
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
IT Service Solutions & Business Development Manager (m/f/d)
Our Rocken partner specialises in holistic IT services for SMEs and larger companies. From cloud solutions to managed services to cyber security – IT infrastructure is not only operated here but strategically further developed. The range of services includes modern communication solutions, network management, data centre solutions, and IT consulting. The focus is on security, efficiency, and future viability. The working method is practical and customer-centred: complex technology is made understandable, IT projects are planned and implemented with foresight. The team works closely together to realise customised solutions. Ready to take IT infrastructures to the next level? Then our Rocken partner looks forward to your application.Role:
We are looking for an experienced IT professional who combines operational responsibility with leadership, customer care, and entrepreneurial thinking. The focus is on the further development of the location, leading the IT team, and the professional support and development of SME customers.
Responsibilities:
Operational and personnel responsibility for the Aesch location
Leadership, development, and organisation of the local IT team
Ensuring efficient processes as well as high service and customer quality
Support of existing customers and building long-term customer relationships
Identification of customer potentials and development of suitable IT solutions together with technical specialists
Accompanying customer projects from needs analysis and consulting through conception to implementation
Planning and coordination of personnel and technical resources
Ensuring professional project and service execution
Collaboration with other locations and internal specialists
Further development of processes, standards, and internal working methods
Support in developing the customer portfolio and representing the location to customers and partners
Depending on technical background, active participation in consulting and conception of demanding customer projects
Qualifications:
Completed training in computer science, ideally supplemented by further education at HF, FH level or a comparable qualification
Several years of professional experience at an IT service provider, managed service provider, or in a comparable IT environment
Leadership experience or willingness to take on comprehensive leadership and location responsibility
Broad understanding of modern IT infrastructures with knowledge of Microsoft 365, cloud services, server and client infrastructures, virtualisation, network, backup, and IT security
Understanding of the requirements of SME customers and ability to translate technical needs into economically sensible solutions
Strong customer and service orientation as well as experience in consulting and customer development
Entrepreneurial thinking, initiative, and decisiveness
Strong communication skills, reliability, and leadership competence
Very good German skills as well as confident and professional appearance
Benefits:
- Participation in or provision of company car
- Flexible working hours
- Home office
- Numerous employee events
- Participation in or provision of parking space
- Market- and performance-based salaries
- Attractive training and development opportunities
- Comfortable office with modern infrastructure
- Open corporate culture
- Flat hierarchies
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Basel
Contact
Marco Alvarado,
+41443852147
