SIGA Services AG
Ruswil
Sales Support Officer
- 13 August 2026
- 100%
- Permanent position
- German (Fluent), English (Intermediate), French (Intermediate)
About the job
At SIGA, we strive for a world where buildings do not waste energy. SIGA produces a completely airtight, energy-efficient building envelope made of high-quality membranes, sealing tapes, and sealants, which are distributed worldwide. Today, more than 650 employees in 23 countries work towards realising this vision.
In the Sales Operations department, we ensure global order processing and support our sales team in daily market activities. Through professional customer service, close collaboration, and continuous optimisation of our processes, we create added value for internal and external stakeholders.
Are you ready to secure and actively develop the smooth exchange between customer service and sales in a central role?
Qualifications and Attributes
- Completed commercial basic training (EFZ) or equivalent education
- Professional experience in a similar environment is an advantage
- Very good German skills as well as good English and French skills; you can handle customer concerns clearly, understandably, and appropriately in all three languages, both orally and in writing
- Good user knowledge of MS Office; experience with CRM and SAP is an advantage
- High customer orientation as well as reliable and conscientious working style
- Strong ability to work independently and responsibly, proactively tackle challenges, and develop effective solutions through interconnected thinking
About the Job
In this versatile position, you are the first point of contact for our customers as well as for our field sales team. You handle complaints and manage the returns process, respond to telephone and written enquiries, and ensure smooth communication. A large part of your work involves comprehensive order processing: from maintaining customer and product master data to processing orders. In doing so, you coordinate with external partners, such as logistics service providers, and ensure that our processes run efficiently and customer-friendly. You also support the back office team in various regions and actively participate in projects to optimise processes. Your commitment significantly contributes to excellent customer service and high satisfaction among our internal and external stakeholders.What We Offer You
- Become part of our highly motivated SIGA family and make a meaningful contribution against global climate change and for the protection of our environment
- A balanced life-work balance. For us, home office and flexible working hours are a matter of course
- Through our pronounced lean culture, you can actively contribute to the process design at SIGA
- Fresh fruit daily as well as discounted lunch in our own gourmet kitchen
- Flexible holiday arrangements, with the possibility to increase from five to seven weeks
