IT Support Technician N2

About the job

Meanquest is an IT services company founded in 1995 that now has more than a hundred employees. Based in Ecublens, Meyrin and Givisiez, it deploys its expertise in five key areas: infrastructure, support, Cloud solutions, security and recruitment.

An IT company like ours relies on the commitment and know-how of its talents to provide quality customer service.

We support our teams in their development by offering great career prospects and provide them with a pleasant working environment based on autonomy. We regularly seek profiles eager to get involved in the development of our company.

As part of strengthening our teams, we are looking for: a Female Technician or a Male IT Support Technician N2

You will join a dynamic team at the heart of our service centre, composed of around forty technicians and engineers, and play a key role in customer satisfaction.

As an N2 support technician, you will work on varied and stimulating environments, bringing your technical expertise and sense of service. The position is based in Meyrin and involves travel to our clients for on-site interventions or local support.

Responsibilities:

• Handle and resolve level 2 support tickets
• Provide technical assistance (by phone or email) and on-site support at clients’ premises
• Maintain IT infrastructures
• Perform installation, deployment and maintenance of workstations
• Contribute to enriching and updating the knowledge base

Profile sought:

• Minimum Federal VET Diploma in IT (or equivalent)
• At least 2 years’ experience within an internal technical service or a service company in an equivalent position (advanced technician or system and network administrator)
• Written and spoken fluency in French
• English, minimum B1 level
• Driving licence essential

Technical skills:

• Proficiency in Windows 11 / Terminal Server (TS) and VDI environments
• Strong knowledge of AD and Azure environments o Administration of Windows Server (DHCP, DNS, File server, RDS, PowerShell...)
• Understanding of fundamental Exchange and Microsoft 365 administration concepts
• Basic knowledge of network connectivity concepts (firewall, web filtering, VLAN, routing, VPN, WiFi...)
• Workstation administration (software deployment, access rights management, security...)
• Experience in backup and restoration
• Familiarity with ticket management tools (Service Desk - ManageEngine, a plus)
• Knowledge of ITIL best practices (Foundation certification, a plus)

Personal qualities:

• Service-mindedness, kindness, enthusiasm
• Availability (travel, on-call duty)
• Ability to work independently
• Team spirit and willingness to share

Why apply?

• A dynamic and committed team
• A strong team spirit and cohesion
• A strong commitment to HSE, integrated daily and in the company’s values
• Pleasant, modern and friendly premises
• A company life animated by regular internal events
• A constantly growing company
• Possibility of teleworking, maximum 2 days per week

Interested in this opportunity? Do not hesitate to apply and come join us!

#LI-EF

Sector: IT / Information Technology

Position: IT / Technology

Employment type: Permanent