IT Technician Level 2 – Support & Client Projects

About the job

Position open to women and men.

Who are we?

Based in the heart of Lausanne, Handylife SA is a Swiss company of about fifteen people specialising in the digitalisation of business processes.

For over ten years, we have been developing and marketing software solutions throughout Switzerland, mainly aimed at healthcare professionals. We also offer complete computerisation services and support our clients over time, from the deployment of our solutions to their evolution.

Our offer notably includes an electronic patient record, an online appointment booking platform, a mobile application, as well as complete computerisation services for medical practices.

Our solutions stand out for their great flexibility and numerous configuration and customisation options, allowing them to be adapted to the needs and work processes of each client.

To strengthen our team and support its development, we are looking for an experienced IT technician, capable of bringing technical knowledge, sharing experience with colleagues, and gradually taking on responsibilities in client support and project management.

Your main tasks

The core of your activity will be level 2 IT support and technical follow-up of our clients.

You will be expected to:

• Provide level 2 technical support by phone, email, remote control, and occasionally on site.
• Analyse, diagnose, document, and resolve incidents in a structured manner.
• Identify situations requiring further investigation and escalate them to level 3 support.
• Install, configure, and maintain clients’ IT equipment and environments.
• Participate in the deployment of our solutions, from installation preparation to commissioning.
• Train and support users in the use of our software and their IT environment.
• Configure and customise our software according to client needs.
• Manage small to medium-sized client projects, analyse their needs, and propose suitable solutions.
• Follow up on requests and participate in project coordination with our internal teams.
• Share your experience with team members.

Depending on your skills and interests, you may gradually expand your role to other areas: project management, business analysis, design and improvement of our user interfaces (UI/UX), demonstrations of our solutions, or presentations to institutional and major clients.

Your profile

We are primarily looking for a person with experience, autonomous, structured, and comfortable with clients.

• You have IT training (CFC or equivalent qualification).
• 3 to 5 years of IT support experience, with significant level 2 experience.
• You possess strong skills in Windows environments, networks, as well as hardware and software troubleshooting.
• You know how to conduct a methodical diagnosis and manage your interventions independently.
• You have basic knowledge of SQL.
• You communicate fluently in French and are comfortable on the phone.
• You enjoy contact with users and demonstrate listening skills, empathy, and tact.
• You can manage priorities and remain calm when situations become urgent.
• You are organised, enjoy teamwork, and like to develop a lasting trust relationship with clients.
• Driving licence and availability for occasional interventions at our clients in French-speaking Switzerland.

Additional skills? We are interested!

Our environment allows everyone to develop their role according to their skills and interests.

The following experiences or knowledge are therefore assets:

• Business needs analysis / business analysis.
• Design or customisation of user interfaces (UI/UX).
• Project management.
• Presentation and demonstration of solutions to clients.
• Consulting or commercial support.
• Ability to communicate in German.
• Knowledge of the medical sector.

You do not necessarily have to master all these areas: a particular skill likely to enrich our team interests us.

What we offer you

• A varied position combining IT support, installations, deployment, training, and project follow-up.
• An activity where your experience and proposals will have a concrete impact.
• The possibility to sustainably follow your clients and participate in the evolution of their IT solutions.
• An environment allowing you to develop your role according to your skills and interests.
• The possibility to evolve notably towards project management, business analysis, UI/UX, or client presentations.
• A Swiss company of human scale with short decision-making circuits.
• Premises located in the heart of Flon in Lausanne, directly at the metro exit.
• A 100% position, with fixed hours from Monday to Friday, 8 am to 12 pm and 1 pm to 5:30 pm, without on-call duty.

Interested?

You already have good IT experience and are now looking for a position where you can put your knowledge to good use while continuing to broaden your skills and responsibilities?

Send us your complete application file via Jobup.

We look forward to meeting you.