Basel
IT Service Management Specialist (m/f/d)
- 22 September 2026
- 80 – 100%
- Permanent position
- German (Fluent), English (Intermediate)
- Basel
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
IT Service Management Specialist (m/f/d)
ROCKEN®
has significantly simplified the application process with its digital recruitment solution
and thus sets a new, uniform standard. We connect
talents, experts, and specialists throughout Switzerland. Our network of
established companies is made available on our ROCKEN® Talent Platform.
Our partner is based in the healthcare sector. As a Swiss family business, dynamism and a passion for improvements are important to them. You will support daily tasks that are not routine.
Are you ready for a new challenge? Then start your
new journey now with a personalised ROCKEN® Talent Profile and benefit
from exciting jobs!
Responsibilities:
Support and continuous optimisation of the existing range of IT services.
Coordination of incoming fault reports and user requests including prioritisation and sustainable solution management.
Monitoring service quality and deriving appropriate measures to improve performance and user experience.
Coordination between departments, IT support, and other stakeholders regarding service-related requirements and issues.
Further development of ITSM processes, working methods, and standards with a focus on efficiency and reliable operations.
Qualifications:
Advanced professional training in IT or comparable qualification, supplemented by knowledge of established service management methods such as ITIL.
Professional experience in a service-oriented IT role with a strong understanding of customer needs and operational contexts.
Practical experience with the Atlassian ecosystem, especially JIRA Service Management, JIRA, and Confluence.
Familiarity with Microsoft and Linux platforms; knowledge of M365, Teams, and Citrix is an additional advantage.
Very good German skills at C1 level and ideally good abilities in English and French; communicative and solution-oriented personality.
Benefits:
- Flexible working hours
- Attractive training and development opportunities
- Open corporate culture
- Interesting and varied tasks/projects
- Experienced and dynamic team
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Basel
Contact
Gaël Altmann,
+41443852183
