ADMINISTRATIVE ASSISTANT - TMRE - 100% - Permanent Contract

The CMS of Eastern Vaud are a key player at the heart of the health network in Eastern Vaud. Bringing together nearly 600 employees and more than 20 different professions, our institution offers attractive working conditions and allows you to develop in a varied and flexible work environment.

By joining our Association, you commit to a mission with strong human and social value, which brings real and concrete change to the lives of the people we support.

You will participate in the evolution of the home care and community health sector by responding with us to the needs of tomorrow.

Our values: TRANSPARENCY – FAIRNESS – RESPECT - TRUST

Mission

In this key role, you ensure the telephone reception of users and partners, as well as the administrative management and follow-up of client files related to Reduced Mobility Transport (TMR) services. You ensure the quality of responses provided, the reliability of information and respect for deadlines. As the main contact for clients and partners, you contribute to the coordination of services and the smooth running of the service.

• Ensure the telephone reception of the service: welcome, inform and direct clients and partners, handle requests and schedule transport assignments.

• Manage client files completely: opening, verification and updating of information, processing and sending documents, administrative follow-up and transmission of necessary elements to transporters and the CMS and Pro Infirmis referents.

• Handle and follow up on requests and complaints related to client files, escalating complex situations to the manager.

• Collaborate closely with internal and external partners to ensure coordination of services and continuity of file follow-up.

• Participate in the continuous improvement of administrative processes and service tools.

Location:

CMS of Aigle

Profile

Federal Certificate of Vocational Education and Training (CFC) as a commercial employee or equivalent training.

• Proven experience in telephone reception and customer relations, with the ability to manage a high volume of calls while ensuring quality reception.

• Experience in administrative management and client file follow-up, with rigour and respect for deadlines.

• Very good command of common IT tools and ease in learning specialised software.

• Good knowledge of the Swiss social insurance system: an asset.

• Team spirit and ability to collaborate within a team of five people.

• Excellent interpersonal skills, listening skills and ability to communicate tactfully, including in delicate situations.

• Organisational skills, autonomy and ability to manage priorities by seeking appropriate solutions.

• Discretion and respect for the confidentiality of processed information.

• Adherence to our values of transparency, fairness, respect and trust in all professional interactions.

We offer

• A pleasant, stimulating and varied working environment within a dynamic and interdisciplinary team that values human contact
• First-class occupational pension scheme (LPP: 19.5% employer contribution)
• Job stability and support encouraging career development
• 13 monthly salaries per year and pay equity between men and women (Fair-ON-Pay certification)
• Social and salary benefits according to the collective labour agreement of the Vaud parapublic health sector and internal regulations.
• 4 months maternity leave + 1 month breastfeeding leave and 15 days paternity leave
• 5 weeks holiday (6 weeks after age 50) + 10 public holidays compensated over the year

Information and job description: veronique.chamorel@avasad.ch

Start date: 1st February 2027

For quality processing of your application, please send a complete application file (CV, cover letter, diplomas and work certificates) via JobUp only.

For more information:

• The website of the CMS of Eastern Vaud - ASANTE SANA

• Follow the CMS of Eastern Vaud - ASANTE SANA on LinkedIn