Technical Assistant (60%)

Neuchâtel's reference for the energy transition, Viteos ensures the supply of energy as well as the management of water, electricity, gas and heating/cooling networks remotely to more than 100,000 clients. The Viteos group offers both individuals and companies efficient, comprehensive and sustainable solutions in the fields of infrastructure, photovoltaics, storage batteries, heat pumps and electric mobility. Present in Romandy with its subsidiaries Viteos Solutions, Swiss-Green, Betelec, FTG and EMG Electroprocess, the Viteos group employs more than 500 people. Each of our companies pursues a responsible environmental and social policy and is committed to being a trusted partner, close to its clientele.

Your role at the heart of the energy transition!

We are looking for a technical assistant to strengthen our Customer Advisory Service.

You will be the true administrative pillar of the team, in direct contact with our technical sales staff and our clients. Our mission? To advise and support individuals and companies in their energy-related projects.

Your daily tasks

• Prepare, record and ensure the follow-up of sales files
• Manage calendars, organise appointments and coordinate communications
• Answer client questions, carry out follow-ups and relay information internally
• Participate in the development and management of commercial offers
• Ensure the general reception (clients, suppliers) and handle requests
• Update our databases
• Manage correspondence (mail, filing, drafting, archiving)
• Actively contribute to a smooth and quality customer experience

What you bring

• Commercial employee CFC or equivalent training
• Minimum 2 to 3 years of experience in a similar technical-administrative or commercial role
• Comfortable on the phone and at ease in customer interactions
• Proficient with office tools (Word, Excel, Outlook, CRM, etc.)
• Very good writing skills and sense of organisation
• You are autonomous, rigorous, responsive and able to manage priorities

A glance at your benefits: Click here to learn more

Desired start date: to be agreed

(This position is open to everyone, regardless of gender, identity, origin or situation).