Customer Service Advisor Telephony Bank 80%

For our client in Olten, a pioneer in sustainable banking, we are looking for a communicative personality for 6 months who convinces as the first point of contact on the phone. Become part of a team that not only processes customer concerns but solves them with empathy and meaningfulness.

Customer Service Advisor Telephony 80% (m/f/d) fixed-term for 6 months

In this key role, you are much more than just a voice on the phone. You are the central hub for customer satisfaction. Your core tasks include:

• Empathetically receiving customer concerns and independently answering inquiries about basic customer business and the onboarding process
• Managing the main number, looking after the central email address, and processing secure mails in the CRM system
• Expertly forwarding more complex advisory requests by phone or via BSI Customer Suite to the appropriate specialist departments
• Carrying out mutations, handling ordering for payment transaction means, and supporting market measures for new customer acquisition
• Working days: Monday, Tuesday, Wednesday, Friday

You bring the following:

• Commercial basic training
• Experience in banking or insurance/pension sector
• Native German speaker, good spoken French skills mandatory
• Availability immediately
• No entries in criminal and debt registers

Your benefits:

• Insight into a meaningful activity in a values-based company
• Flexibility regarding working hours
• You can receive financial support from the temporary fund for your next training. More information at www.temptraining.ch

Interested? Press the "apply" button and upload your documents directly into the system. I will be happy to get in touch with you!