Umano AG
Zürich
Call Centre Agent Inbound 7x24h 60% - 100% (m/f/d)
- 22 July 2025
- 60 – 100%
- Permanent position
- German (Fluent), French (Fluent), Italian (Fluent)
- Zürich
About the job
Your Employer
- Significant player in the Swiss payment system
- Important partner for Swiss banks and merchants
- Specialist in secure, reliable and efficient payment solutions
Your Tasks
- Telephone advice for customers inbound
- Precise analysis of fraud reports in the prevention system
- Direct communication in security incidents
- Consultation conversations in German, French and English
Your Profile
- Completed commercial training or career changer with customer contact experience
- Service orientation and technical flair
- Very good German / French and Italian skills
- Experience in call centres and shift work is an advantage
- Confident communication even in demanding situations
- Good MS Office skills
Your Profile
- Completed commercial training or career changer with customer contact experience
- Service orientation and technical flair
- Very good German / French and Italian skills
- Experience in call centres and shift work is an advantage
- Confident communication even in demanding situations
- Good MS Office skills
We Offer
- Permanent employment from the start
- Home office after training (2 days / week; night shifts always possible from home)
- 35 h workload (7 h per shift) at 100% salary - more time for you
- Modern office premises in Zurich
- Very good social benefits and perks
