Reception Management Central Switzerland
- 09 October 2026
- 100%
- Permanent position
- German (Fluent), English (Fluent)
About the job
Reception Management Central Switzerland 100%
Work Location
Central Switzerland
Workload
100%
Start Date
01.02.2027
Is this you?
Are you an experienced leader with a passion for excellent customer service, hospitality and people management? Can you successfully lead multiple teams, meet demanding customer needs and efficiently manage operational processes at the same time?
As Head of Reception Central Switzerland, you take responsibility for various reception mandates in Central Switzerland and, together with your team, ensure a professional, customer-oriented and smooth reception service.
In this versatile role, you operate at the interface between customers, employees, partner companies and ISS, shaping the customer experience in a lasting way.
What to expect
Leadership & Team Development:
*Personnel and professional leadership of all reception teams at various locations in Central Switzerland
*Recruitment of new employees in collaboration with People & Culture
*Planning, organisation and conducting employee discussions (probation, development and annual reviews)
*Responsibility for the introduction, development and promotion of employees
*Ensuring compliance with service and quality standards
*Working time control and initiation of appropriate measures
*Coordination of entries and exits including uniforms, badges and other administrative tasks
Customer & Mandate Management:
*First point of contact for customer concerns and complaints
*Building and maintaining sustainable customer relationships
*Ensuring a professional and competent reception service for customers, guests and employees
*Participation in the implementation of new reception mandates
*Close cooperation with branch management, customers as well as internal and external contacts
*Responsibility for the operational support and further development of existing mandates
Operational Coordination & Facility Management:
*Contact person for all main mandates in the reception area
*Coordination of mandate-specific services and special assignments
*Collaboration with Facility Management and other partner companies
*Co-creation of offers, purchase orders and processing of administrative processes for all reception teams
*Control of creditor and debtor invoices
*Support in well-being, marketing and location-related activities
Health, Safety & Compliance:
*Co-responsibility for compliance with health, safety and environmental requirements
*Organisation and conduct of training sessions, tours and information events
*Participation in evacuation concepts and safety-related topics
*Support with GMP-relevant requirements and processes in the mandate environment
*Ensuring compliance with all customer- and ISS-specific guidelines and work instructions
What you bring
- Commercial basic training (EFZ) or training in higher hospitality (EFZ) or a comparable service industry including further training
- Several years of professional experience in hospitality, reception, customer service or service environment are required
- Several years of experience in staff management are essential
- Very good German skills as well as good English skills
- Confident handling of common MS Office 365 applications
- High service and customer orientation
- Organisational talent with a structured and precise way of working
- Strong communication skills and target group-appropriate communication
- Assertiveness and decisiveness
- Empathy, discretion and tact
- Resilience and flexibility in a dynamic environment
- Networked thinking and the ability to set priorities correctly
- Enjoyment in taking on new topics/projects and actively shaping change
What we offer you
- Wide range of internal development opportunities
- 16 weeks maternity leave
- Employee celebrations and appreciation programmes
- Attractive own ISS Switzerland pension fund
- Discounted mobile subscriptions from Swisscom for the whole family
- Personnel offer platform with attractive discounts and special conditions
- Structured onboarding in the initial phase
Ready for us? We are ready for you.
Every day at ISS Switzerland, we work to ensure that offices, laboratories, airports, production facilities, train stations, schools and hospitals function and are worth living in. Our more than 14,000 employees create living spaces throughout Switzerland where over a million people feel comfortable and can develop every day.
ISS stands for innovation, service quality and customer proximity. As a market leader, we offer secure jobs, diverse development prospects and a corporate culture characterised by appreciation, lived occupational safety and responsibility – visible in five programmes, over 200 training and further education opportunities as well as the consistent use of sustainable products and solutions.
Dear recruitment agencies: For this position, we only consider direct applications. Thank you very much.
Please note: We gladly accept applications by post, but the documents will not be returned.
Your contact
Josephine Markowitsch
People & Culture Business Partner
Phone: 058 787 83 44
