Head of Reception

About the job

Head of Reception 100 %

Workplace

Rotkreuz

Workload

100 %

Start Date

01.01.2027

Is this you?

Do you want to do more than just manage a reception? Do you want to create a first-class service experience? As Head of Reception, you take responsibility for a central and visible area at the headquarters of an international corporation.
Together with your team, you create the first impression for employees, visitors and business partners from all over the world. This role offers you the opportunity to make a sustainable impact in an innovative environment and actively shape the reception as a flagship.

What to expect

• You lead the Hospitality & Service Provider Reception team and take on personnel planning as well as recruiting new employees.
• You are responsible for the processes and systems around receptions, hospitality services and service provider reception.
• You ensure compliance with all relevant guidelines, instructions and legal requirements.
• You coordinate visits, receptions and events and ensure a smooth process at the highest service level.
• You conduct safety instructions for guests and external service providers and ensure compliance with site regulations.
• You are the first point of contact for authorities and external organisations at the site.
• You are responsible for the entire recruiting and onboarding process for your team.
• You ensure a professional, representative and well-organised reception area.
• You actively participate in the operational reception and back-office operations and support your team in daily business.

What you bring

• Completed training (EFZ) in a commercial environment (service sector) and/or further education in hospitality.
• Several years of leadership experience are essential.
• Strong customer-oriented and communication skills.
• Service-oriented, flexible personality with organisational talent and sense of order.
• Team player.
• You bring the necessary flexibility for changing shift models and different working days; as Head of Reception, you actively work in operational operations and are therefore as flexibly deployable as your team.
• Quick comprehension.
• Enjoyment in dealing with people.
• Winning and confident appearance.
• Good MS Office skills (MS 365).
• Language skills: German and English (business fluent), French is an advantage.
• You appreciate a dynamic working environment and bring the necessary flexibility for different shift models (your assignments take place on different weekdays and at different working times), so you are ready to adapt to changing duty rosters and support your team accordingly.

What we offer you

• Wide range of internal development opportunities
• 16 weeks maternity leave
• Employee celebrations and appreciation programmes
• Attractive own ISS Switzerland pension fund
• Discounted mobile subscriptions from Swisscom for the whole family
• Personnel offer platform with attractive discounts and special conditions
• A structured and professional onboarding that optimally supports you during the induction phase.
  A modern workplace at a renowned international company with the highest quality and service standards.

Ready for us? We are ready for you.

Every day at ISS Switzerland, we work to ensure that offices, laboratories, airports, production facilities, train stations, schools and hospitals function and are pleasant places to be. Our more than 14,000 employees create living spaces throughout Switzerland where over a million people feel comfortable and can thrive every day.

ISS stands for innovation, service quality and customer proximity. As a market leader, we offer secure jobs, diverse development prospects and a corporate culture characterised by appreciation, lived occupational safety and responsibility – visible in five programmes, over 200 training and further education opportunities as well as the consistent use of sustainable products and solutions.

About us

Employee stories

Dear recruitment agencies: For this position, we only consider direct applications. Thank you.
Please note: We gladly accept applications by post, but documents will not be returned.

Your contact

Josephine Markowitsch
People & Culture Business Partner
Phone: 058 787 83 44

Apply now