Store Manager – Bakery Tea-Room

About the job

At Paillasse 1993, we do much more than just bake bread: we cultivate Swiss know-how, a family history, and a passion for quality.
Every day, our teams bring our shops to life by offering delicious products, a warm welcome, and an authentic experience to our customers.
Our employees are at the heart of our success, and we move forward together with high standards, kindness, team spirit, and entrepreneurial drive.

And you? Ready to join a recognised Swiss brand and add flavour to your future?

Join the Paillasse 1993 adventure!

Store Manager – Bakery/Tea-Room

Position: Store Manager – Bakery (M/F)
Location: Yverdon-Les-Bains / Lausanne
Contract: Permanent contract
Work rate: 80%-100%
Requirement: Cantonal Certificate of Aptitude (CCA) / establishment licence in the canton of Vaud: highly desirable

Job summary

As a Store Manager, you are responsible for all operations of your sales point: commercial management, operational management, team supervision, and customer satisfaction.
You ensure the smooth running of the store and actively contribute to its performance.

A day in the life of a Store Manager:

Sales & Service

• Welcome and advise customers, handle payments and manage special orders.
• Offer additional sales and manage loyalty accounts.
• Ensure attractive presentation of products in the display window and on shelves.
• Handle complaints and conflict situations professionally.

Operational management

• Participate in baking and product placement, respecting quality standards.
• Prepare schedules according to the LTR and CCT, optimise resources, and supervise openings/closings.
• Manage stock, supplier orders, deliveries, and non-conformities.
• Ensure administrative and accounting follow-up: cash reports, inventories, cash funds, and claims declarations.
• Coordinate maintenance interventions and ensure upkeep of premises and equipment.
• Guarantee strict compliance with hygiene and food safety standards (HACCP) and monitor HQS audits.

Commercial management

• Maximise the store’s turnover and operating result (EBITDA).
• Monitor sales targets and implement actions to achieve them.
• Optimise merchandising, product presentation, displays, and POS advertising.
• Analyse performance indicators via Power BI and adjust commercial actions accordingly.

Team management

• Supervise, motivate, and develop the team.
• Participate in recruitment and integration of new employees.
• Regularly evaluate performance and provide individual follow-up.
• Maintain a positive and professional working atmosphere.

Customer relations

• Ensure a warm welcome and impeccable service.
• Handle complaints and conflict situations.
• Encourage customer loyalty and satisfaction.

Profile sought

• Experience in a similar position and in a comparable environment (bakery, pastry, tea-room, catering, food retail).
• Good command of common IT tools, especially Outlook and Excel. Knowledge of Power BI is an asset; if not, you are comfortable learning new IT tools.
• Ability to manage a sales point and a team with autonomy and leadership.
• Customer service orientation and ability to create a positive shop environment.
• Knowledge of food hygiene standards (HACCP).
• Cantonal Certificate of Aptitude (CCA) / establishment licence in the canton of Vaud: highly desirable
• Mandatory fluency in French.
• Flexible working hours.
• Results-oriented, autonomous, and rigorous.

Ready to join Paillasse 1993 and lead a store? Apply now and contribute to our success!