Family Allowance Manager — German-speaking Profile

About the job

FER CIAM — Putting people at the heart of social benefits

FER CIAM is the Geneva agency of the largest interprofessional AHV fund in Switzerland, FER Geneva, created by FER Geneva and fully integrated into its ecosystem of services for member companies.

With nearly 47,500 affiliates — including companies and self-employed individuals — it is one of the key players in social protection in French-speaking Switzerland.

On a daily basis, its teams manage the collection of 2.425 billion francs in AHV and unemployment insurance contributions, as well as the payment of over 876 million francs in AHV, IV and loss of earnings benefits. In parallel, they ensure the administration of family allowances and the application of collective labour agreements.

A demanding technical scope, serving thousands of companies and their insured persons — where each file has a direct impact on the professional and social life of those concerned.

Job Description

FER CIAM is looking for a collaborator fluent in German to join its family allowances department. Previous experience in case management, family allowances or a similar sector will be considered a valued asset.

FER CIAM is the interprofessional AHV fund of the Federation of Romand Enterprises, FER Geneva. It is part of a range of services offered to member companies of FER Geneva. It also participates, among other tasks, in the administration of the family allowance funds of the Federation of Romand Enterprises Geneva and in the application of collective labour agreements.

Your role at the heart of our mission

You support our German-speaking and French-speaking beneficiaries with kindness and professionalism. You manage your files independently, relying on the current legal and regulatory frameworks, and actively contribute to quality service, in a spirit of collaboration and continuous improvement.

Your responsibilities

Case management

• Processing, calculation and decision-making on family allowance claims
• Management of family allowance benefits in accordance with federal, cantonal legislation and applicable European regulations
• Issuing recovery decisions for unduly paid benefits

Client & partner relations

• Attentive support of German-speaking beneficiaries, in coordination with public and private partner institutions
• Active collaboration with other FER CIAM departments
• Professional telephone reception in German and French, according to FER Geneva quality standards

Administrative work

• Drafting routine correspondence in German and French, respecting legal obligations

Profile sought

What we are primarily looking for

• Fluent German, both spoken and written: this is the key skill for this position
• Good command of French, both spoken and written

An additional asset

• Previous experience in case management, family allowances or a similar sector (social insurance, administration, customer service) is an asset, but not a requirement to apply

Additional desired skills

• Commercial employee CFC or equivalent recognised training
• Writing skills and attention to detail in both languages
• Excellent service orientation and interpersonal skills, comfortable on the phone
• Rigor, autonomy and ability to quickly learn new legal and regulatory frameworks
• Valid work authorisation in Switzerland required

What we offer you

• A stimulating work environment within the largest interprofessional AHV fund in Switzerland
• Attractive employment conditions with competitive social benefits
• Flexible working time organisation, promoting work-life balance
• Offices ideally located in the heart of Geneva

Ready to join us?

Apply now by clicking the "Apply" button below.

We look forward to discovering your profile!

Our commitment

FER Geneva values diversity and encourages applications from all qualified individuals, regardless of their background.

We acknowledge receipt of every application and will contact you if your profile matches our needs.