Business Analyst – 100%

About the job

Business Analyst – 100%

To strengthen the IT department within the "Shared Services Center" in Ostermundigen (BE), we are looking for a:

Business Analyst – 100%

As a Business Analyst, you play a key role by identifying, analysing, and formulating the needs of our internal customers in the Assistance area. At the heart of our IT ecosystem, you contribute to transforming these needs into concrete and relevant solutions – actively shaping the future of mobility.

Your challenges

Analyse business requirements

• Planning and structuring the analysis within your area of responsibility
• Conducting inspiring requirements workshops using modern methods
• Questioning and optimising the Salesforce solution to ensure maximum impact

Document and communicate

• Recording requirements and modelling efficient target processes
• Defining clear functional requirements
• Creating structured test plans and practical test scenarios

Propose and implement solutions

• Active participation in projects with tangible impact
• Identifying and communicating functional risks
• Participation in change management
• Organising and conducting tests as well as supporting commissioning

IT support and further development

• Ensuring functional support
• Contributing to the further development and continuous optimisation of our tools

What you bring

Tool competencies

• Salesforce Case Management
• Jira and Confluence
• Data management and SQL queries

Profile

• Higher education (university, ETH, FH or equivalent)
• Ideally experience in the Assistance sector
• Extensive experience in the CRM area
• At least 5 years of experience as a Business Analyst in IT
• Understanding of requirements in the development environment
• Knowledge of AGILE projects
• Ability to identify and implement concrete solutions
• German C2, fluent English
• Solution-oriented, adaptable, analytical and cross-functional thinking
• Strong communication and negotiation skills
• UX and Design Thinking are a plus

What to expect from us

• An inspiring, innovation-oriented working environment
• A modern, collegial workplace
• Flexible working hours & home office options
• Central location with excellent transport connections
• Discounted parking spaces and an attractive staff restaurant
• Discounts at numerous brands and shops
• Free access to the private TCS-Active fitness studio

Interested? Then apply online now!

Only applications submitted via the recruitment platform will be considered. Applications in paper form, by email or via LinkedIn will not be considered.

Application deadline: 24.07.2026

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Human Resources

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Chemin de Blandonnet 4

1214 Vernier

We value and respect diverse life paths and the diversity of our employees' profiles. Equal treatment is our top priority.