Floor Manager 100% (m/f/d)

Floor Manager 100% (m/f/d)

Lausanne | Full-time | 100% | Permanent | Immediate or to be agreed

Each visit is unique, and it is precisely on this uniqueness that our service is based. Thanks to our team spirit, agility, and customer proximity, Manor establishes itself as the number 1 department store for everyday life, both online and in our stores. Do you enjoy dynamic environments and want to fully showcase your strengths? Then join us to shape the shopping experience of tomorrow!

To strengthen our management teams in our stores in the cantons of Vaud, Valais and Fribourg, we are looking for, immediately or to be agreed, several Floor Managers at 100% for our Fashion (women's, men's and children's fashion), Beauty (perfumery and cosmetics) and Hardgoods (home, decoration and leisure) departments.

We are looking for inspiring leaders, passionate about retail, results-oriented, proficient in KPIs and capable of developing their teams and the commercial performance of their area.

Your responsibilities

• You are the driving force of commercial activity on the ground: your active presence, sense of service and constructive attitude make all the difference.
• You develop omnichannel by encouraging your team to use digital tools in-store, such as Instore Ordering, to offer a smooth and modern customer experience.
• You actively contribute to acquiring and retaining new customers by implementing targeted and effective actions.
• You unite your team daily, encourage everyone to excel and support their development with enthusiasm.
• You organise resources with agility according to priorities and operational needs, while remaining responsive to unforeseen events.
• You support apprentices with kindness and rigour to promote their learning and professional development.
• You conduct HR interviews (recruitment, development, evaluation and departure) with professionalism and discernment.
• You analyse commercial results (turnover, margins, KPIs) and implement concrete actions to improve performance.
• You are a true ambassador of the customer experience and guarantee impeccable service.
• You ensure rigorous stock management and compliance with internal procedures as well as legal requirements.

Your profile

• You have solid experience in retail, ideally in a premium or high-end environment.
• You are ideally a certified trainer and hold a qualification in sales (CFC or equivalent), a real asset to support your team’s development.
• You have successful initial experience in team management and understand the challenges of retail as well as the operation of a sales floor.
• You know how to meet the expectations of a demanding clientele with professionalism, elegance and a sense of service.
• You are solution-oriented, keep calm in the face of unforeseen events and know how to motivate your team even during the most intense periods.
• You master digital tools and are interested in digital solutions that facilitate work and enrich the customer experience.
• You speak fluent French. Mastery of another national language is an additional asset.

Our offer

• Personal discount ranging from 10 to 25% on all product groups, including Manora restaurants and supermarkets
• Training and development programmes for all levels and functions
• Between 5 to 7 weeks of holiday per year
• 3 weeks of paid paternity leave & up to 4 months of additional unpaid maternity leave possible
• Possibility of a sabbatical from 1 to 6 months after 3 years of service
• Internal pension fund with a very solid coverage rate and above-average savings remuneration

At Manor, we appreciate and live diversity. During recruitment and employee development, we are committed accordingly to equal opportunities, inclusion and the promotion of plurality.

Interested?

In that case, we look forward to receiving your motivated online application. Just click the "Apply" button and off you go!
Unfortunately, we cannot process paper applications. We wish to fill this position without the help of headhunters.

Your contact

Manor SA, whose headquarters are located in Basel, is the Swiss market leader in the department store sector with a market share of around 60%. In total, the company employs around 6,800 people and trains about 200 apprentices per year. Manor SA operates 56 department stores, 21 Manor Food markets and 23 Manora restaurants as well as 3 distribution centres.