Reception & Reservations Coordinator

About the job

Chocolats Camille Bloch SA is a family business rich in traditions, headquartered in Courtelary, in the Bernese Jura. Although many things have changed since the founding of our company, our values remain the same: respect for our family traditions, high standards of quality, and our commitment to people and the environment, from the harvesting of the cocoa bean to the finished product.

Our philosophy also reflects our attachment to Swiss chocolate and to our valley in the heart of the Bernese Jura, and we enjoy sharing this with our employees, customers, consumers, and partners.

Do you enjoy human contact and are keen to offer a warm and professional welcome? Are you comfortable with administrative tasks, appreciate dynamic environments, and can juggle several activities simultaneously? Then do not hesitate to contact us: we are looking for our future

Reception & Reservations Coordinator

Main activities:

• Ensure the physical and telephone reception of visitors, clients, and partners; • Manage individual and group reservations as well as requests received by phone or email; • Manage the mailboxes dedicated to reception and reservations; • Inform visitors, sell entrance tickets, and contribute to providing them with a quality experience; • Coordinate internal requests related to visits, meetings, and events organised at the Visitor Centre; • Prepare meeting rooms and communicate information to the relevant employees; • Participate in the routine administrative management of the Visitor Centre; • Contribute to the daily smooth running of the Centre and provide support to other departments as needed.

Profile sought:

• Commercial, administrative, hospitality training or equivalent; • Experience in reception, customer service, secretarial work, or administrative management; • Excellent customer orientation and sense of service; • Good command of common IT tools; • Very good knowledge of French as well as a good command of German and English; • Availability to work variable hours, including weekends and public holidays; • Experience in tourism, hospitality, or events is an asset;

You are:

Friendly, organised, and customer-oriented? You enjoy human contact, can manage several tasks simultaneously, and remain calm even during busy periods? You are flexible and willing to work weekends and public holidays? Then you might be the person we are looking for!

We offer you:

A varied and rich position within our Visitor Centre, in a dynamic and chocolate-filled environment, just a 5-minute walk from the station. We also provide free parking spaces.

But these are just some of the benefits we offer. If this opportunity has sparked your interest and curiosity, then it is worth applying!